BTI research revealed the law firms best at client service — as ranked by clients — started with the focus on serving their clients’ needs. We followed later with recognizing the 293 attorneys clients single out for delivering the absolute best client service — and 5 reasons why they stand above the rest.
We also found clients are embracing cross-selling after years of resistance. Law firm leaders show little concern for a recession — the same with associates. And finally, we shared the top strategies loved by rainmakers, which will become more important as clients are set to job-hop like never before.