For 30 years, we’ve helped our clients strategically drive revenue, boost performance, attract and retain clients, develop more business in new and existing markets, and create enduring relationships with our data-driven customized programs and solutions tailored to meet each client’s specific and unique needs.
Helping you build robust and enduring client relationships the right way
With customized world-class and data-driven client feedback solutions
Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
Client Service
We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Growth in IP litigation continues. Clients are increasing their technology development and quickly embedding this technology in their products and services. At the same time, companies are more aggressive in pursuing anything resembling infringement. Please congratulate the IP Litigation Powerhouses and Leaders: The BTI IP Litigation Powerhouses 2025 Alston &…
AI is about to blindside some law firms. It’s a license to bill more hours. The 1 in 3 law firms going all in (discussed here last week) sense this — explaining why they are all in. They know clients want new and better ideas for the new and bigger…
Corporate counsel look for law firms able to manage all aspects of their litigation portfolio — and who can offer a budget early on. They will always choose firms who show the best communication style and understanding of their business. Please congratulate the Commercial Litigation Powerhouses and Leaders: The BTI…
Corporate counsel report they face more litigation, more complex litigation, and larger claims. They face more claims for new and novel matters. These clients point to breaking and renegotiating contracts with key suppliers, redefining joint ventures and technology sharing, and more complex disputes. Please congratulate the Complex Commercial Litigation Powerhouses…
Fill out my online form.
