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Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
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We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Labor and employment is a key issue for corporate counsel and HR executives. They are looking for law firms bringing forward-looking strategies — able to map out preemptive approaches and prepare for upcoming changes in rules. Please congratulate the Employment Litigation Powerhouses and Leaders: The BTI Employment Litigation Powerhouses 2025…
Employment law now has the attention of top management — as these issues can turn into large litigation and impact operations as well as brand. The increasing operational impacts and regulatory attention create the need for more near-real time counsel as well as strategic thinking. Please congratulate the Complex Employment…
The SEC and DOJ continue to be aggressive — helping to set the tone for a more aggressive securities litigation market. The decision makers will look to firms who can assemble the best team of specialists to defend these matters. Please congratulate the Securities and Finance Litigation Powerhouses and Leaders:…
Clients expect the number of breaches to increase — and believe more will convert to litigation as well as regulatory trouble. Clients are looking for more from law firms than in the past. Like last year — more than 40% of clients report no meaningful business development outreach from their…
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