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Latest Insights from The Mad Clientist

The 27 Invisible Places Where Clients Recommend Your Law Firm

| The Mad Clientist | No Comments
71% of new law firm relationships begin the same way: With an unprompted peer-to-peer recommendation — casual, unsolicited, and usually invisible. Even the most enduring partnerships often start with a single offhand suggestion from one in-house counsel to another. It’s All Organic, Casual and Uncontrolled These organic recommendations happen everywhere,…

The Innovation Confidence Gap: What Law Firms Really Think About Themselves

| The Mad Clientist | No Comments
For years, law firm leaders have whispered a quiet untruth: “We’re just not built to be innovative. We’re married to precedent.” They say it with a certain inevitability. As if the very strengths of law firms – rigor, risk-awareness, legal prowess, and precedent – make innovation impossible. But – the…

Jerks Welcome. Partners Weigh in on Firms Who Tolerate Jerks

| The Mad Clientist | No Comments
“We don’t tolerate jerks.” It’s practically boilerplate – part of every onboarding, recruiting pitch, and partner meeting. What is the reality? Have law firms quelled bad behavior or has it gone stealth? As law firms face unprecedented cultural shift, the great lateral rotation, and deeply dividing political head winds –…

Caution Is The New Bold: How Smart Firms Are Leading In AI

| The Mad Clientist | No Comments
The legal industry isn’t split between AI optimists and skeptics. It’s split between firms doing the work – and those thinking about it. And here's the twist: even the self-described cautious firms are part of the advance guard. They’re experimenting. Testing. Learning. And quietly building the foundations of a Gen…
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