For 30 years, we’ve helped our clients strategically drive revenue, boost performance, attract and retain clients, develop more business in new and existing markets, and create enduring relationships with our data-driven customized programs and solutions tailored to meet each client’s specific and unique needs.
Helping you build robust and enduring client relationships the right way
With customized world-class and data-driven client feedback solutions
Client Feedback
We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
Business Development
We help you and your firm catapult your business development skills, culture, and mindset—fast.
Client Service
We help you redefine how and what clients think about you and your law firm today and for the future.
Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Business development isn’t evolving in 2026. It’s resetting. We asked more than 1,000 attorneys and legal marketers if business development would become substantially harder in 2026 than in 2025 – the same question we’ve asked for the past three years. Business development rarely gets easier. Clients always treat today’s greatness…
2025 rewarded a small group of law firms with disproportionate visibility – while the rest fought harder than ever just to be noticed. The combination of Presidential Executive Orders, political volatility, law firm merger announcements and high-profile celebrity trials contributed to the trend. Google Trends reveals immediate spikes in searches…
As is The Mad Clientist’s annual tradition, I asked local students to create drawings for our holiday card contest. All the entries were outstanding — but this one won top honors. ∗ ∗ ∗ Wishing you a wonderful holiday season and a happy, healthy, and prosperous new year. From everyone…
Is BD’s time finally here? A lot of the right people think so. We’re talking budgets and strategic intent. Internationally recognized consultant Patrick McKenna and I joined forces to ask 200 top law firm leaders about Business Development. The results mark a clear shift on the BD front, as we…
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