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LinkedIn 2025 All-Stars Directory CLICK HERE TO SEARCH FOR YOUR BTI CLIENT SERVICE ALL-STAR BY NAME, FIRM OR LOCATION Litigation Outlook 2025 Subscribe & Follow

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Latest Insights from The Mad Clientist

5 New Behaviors Defining the 2025 BTI Client Service All-Stars

| The Mad Clientist | No Comments
Every change impacting corporate counsel has a multiplier effect on client service. Each change makes it exponentially harder to deliver excellent client service. And – it has been a record year for change. These drive the 5 new behaviors separating the BTI Client Service All-Stars 2025 from everyone else. The…

Clients Name 240 Attorneys Delivering the Absolute Best Client Service

| The Mad Clientist | No Comments
Corporate counsel find themselves in the middle of more matters impacting business operations than ever. This means they’re impacting revenue and profit more than ever. Their CEO’s expect real-time response and practical insights. Corporate counsel input is now a critical input to decisions about market disruption and regulatory volatility. There…

CMO Mandates Expose Big Bets on Growth

| The Mad Clientist | No Comments
Law firms may seem to move in lockstep. Not so when it comes to growth strategies. CMO mandates prove just how far apart firms really are. These marketing leaders are running point on their firm’s growth bet. Each mandate is a signal about where the firm is today, and where…

Client Service Demands Go Chaotic – Confounding All But These 55 Law Firms

| The Mad Clientist | No Comments
Legal complexity isn’t just a fact of life. Add volatility and unpredictable regulatory changes, and you get chaos. It creates jolting changes in client needs and expectations – with no notice. This is no trend. It’s life as a corporate counsel. It’s an evolutionary leap in business and law. It’s…
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