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We help reveal powerful and defining client insights you simply can’t get anywhere else through world-class feedback.
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Latest Insights
We examine the market from your client’s perspective to help you benchmark how clients acquire law firms.
Latest Insights from The Mad Clientist
Words say so much — but not always what we intend. These unintended messages leave a bigger imprint than any intended message. And few of those sending the messages ever know it. We uncovered 8 phrases clients are hearing — and it's driving them crazy — or worse. These come…
Click here to download a PDF of today's blog post: 8 Critical Trends Driving Spending on Outside Counsel in 2025. Best in the market ahead – MBR The Mad Clientist Our brand new — just released — report, based on more than 300 surveys of top legal decision makers, is…
It’s ugly out there. The fire hose of legal issues facing clients is open at full force. This translates into 3 overarching impacts: Clients face a legal firestorm — they are hell-bent on getting ahead of it They expect law firms to provide the resources to quench this storm on…
More companies face class actions than last year. The majority of class actions are getting bigger and more complex. Clients are spending more. They blame baseless claims, growing awards, and courts who are unwilling to dismiss cases. Please join me in congratulating the law firms clients point to as the…
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