Brand New Report, Just Released

BTI CLIENT SERVICE

A-TEAM 2024

For the past 23 years, BTI has published this definitive ranking of law firm client service — by name —for the corporate law firm market. Our focus is on which law firms legal decision makers recognize for delivering the absolute best client service.

Immediate Access to the Report - $3,642

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THE BTI CLIENT SERVICE A-TEAM 2024

The Survey of Law Firm Client Service Performance

The BTI Client Service A-Team 2024 sets the standard…

…to assess how law firms honestly stack up in client service delivery.

The analysis is based on 17 objective ranking factors—all of which corporate counsel agree drive the strongest relationships with law firms.

This is the only report:

Sharing detailed and granular rankings on each of the 17 activities clients rely on to gauge law firm client service performance

Long considered the gold standard in ranking and measuring law firm client service performance — now in its 23rd year

Used by more than 200 law firms and 16,000 corporate counsel

To learn exactly where your law firm stands on client service. Clients identify and rank law firm client service performance in rich, robust and granular detail

Law firms' client service just fell into a big black hole.

(and the way out is getting murkier)

The firms who don’t see this breakdown in client service — and act on it — to make sure it gets better — are going to lose out to the firms who do. Boosting client service has never carried more weight or influence on clients — and the definition keeps changing.

Clients who recommend their law firm

Source: The BTI Consulting Group

It's easy to blame the economy — or even overhiring. But...

The law firms delivering superior client service are crushing it

— and will continue to crush it. It is easier to keep upping your client service game if you are already good.

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Law firms see their client service drop as they are:

Busy looking for and integrating lateral partners
Navigating the economy
Cutting back on marketing and business development
Unintentionally deemphasizing client service
Not investing as much as law firms serving the same clients

Corporate counsel playing a key role in transformation

The cost of mediocre client service to corporate counsel increased more than law firms' rates ever have.

The collapse in client service is an excellent setup for amazing success or expensive failure. But the opportunity and benefit to make clients’ lives easier had never been bigger.

Use this report to get to and stay at the top of the client service — and growth — game.

Get the Report - $3642

Learn exactly where your firm's client service stands

The BTI Client Service A-Team 2024 details exactly where your law firm stands, you can see:

How clients define and measure client service
The 17 activities clients tell us define client service
- The 5 new influential activities
- Gains and losses in the 17 activities driving client service
How you match up to 8 competitors of your choice
Exactly what clients want from law firms
Pinpoint where you improved — and didn’t
What the BTI Client Service 30 do to perform up to 15 times better than a typical law firm
Client service rankings for the Am Law 200

BTI Client Service A-Team 2024 Rank		Score
1	Kirkland & Ellis	297.54
2	DLA Piper	257.52
3	Jones Day	221.74
4	Reed Smith	195.21
5	Ropes & Gray	190.32
6	Gibson Dunn	181.49
7	Arnold & Porter	175.30
8	King & Spalding	175.20
9	Littler	172.72
10	Ogletree Deakins	161.67
11	McGuireWoods	155.73
12	Covington	154.47
13	Baker McKenzie	148.46
14	Foley & Lardner	136.31
15	Jackson Lewis	128.82

BTI Client Service A-Team 2024 Rank		Score
16	Davis Polk	127.87
17	Jones Walker	125.29
18	Faegre Drinker	124.22
19	Sheppard Mullin	122.11
20	McDermott Will & Emery	111.87
21	Skadden	108.29
22	Duane Morris	104.54
23	Hogan Lovells	100.90
24	Perkins Coie	98.78
25	BakerHostetler	97.97
26	Dentons	95.81
27	Morgan Lewis	95.73
28	Troutman Pepper	95.62
29	Mintz	95.51
30	Wilson Sonsini Goodrich & Rosati	94.29