Client service takes a second step down in as many years after peaking at the height of the pandemic.
But, a savvy group of 241 law firms were able to deliver on client service expectations. These firms knew how to help their clients and acted quickly — without being asked.
Clients continue to look to outside counsel more than ever. Look for client service needs to change and evolve — the best performers will have the best access to clients and be able to spot the new expectations first.