Brand New Report, Just Released

BTI CLIENT SERVICE

A-TEAM 2025

Client Service Demands Go Chaotic

Legal complexity isn’t just a fact of life. Add volatility and unpredictable regulatory changes, and you get chaos.

It creates jolting changes in client needs and expectations – with no notice. This is no trend. It’s life as a corporate counsel.

BTI’s Client Service A-Team reveals the 5 new law firm behaviors solving the problems of the chaos clients face – and the law firms mastering them.

These 200+ law firms are scored and ranked solely by the clients who hire them.

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260

Law Firms on the BTI Client Service A-Team

55

BTI Client Service Trailblazers

30

Firms on the BTI Client Service 30

BTI’s Client Service A-Team 2025 unravels the law firms mastering the chaos

BTI reveals the 5 new core themes of elite client service arising from the chaos:

  • Act with lightning speed
  • Include clients early in strategy
  • Field the absolute best team
  • Make it easy to work with you
  • Deliver ultra-practical, actionable recommendations
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The BTI Client Service Trailblazers 2025

Clients single out only 55 trailblazing firms who are best at turning chaos into solutions for clients and new business for themselves.

THE BTI CLIENT SERVICE A-TEAM 2025

The Survey of Law Firm Client Service Performance

The BTI Client Service A-Team 2025 sets the standard…

…to assess how law firms honestly stack up in client service delivery.

The analysis is based on 17 objective ranking factors—all of which corporate counsel agree drive the strongest relationships with law firms.

This is the only report:

Sharing detailed and granular rankings on each of the 17 activities clients rely on to gauge law firm client service performance

Long considered the gold standard in ranking and measuring law firm client service performance — now in its 24th year

Used by more than 200 law firms and 16,000 corporate counsel

To learn exactly where your law firm stands on client service. Clients identify and rank law firm client service performance in rich, robust and granular detail

The best firms aren’t just advisors – they’re embedded in client decision-making:

  • Injecting insight into live matters
  • Translating complexity into immediate action
  • Making client counsel look brilliant in front of the CEO

The firms in the BTI Client Service A-Team don’t ask permission to charge premium rates. They earn them. Their superior value is clear and obvious.

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The BTI Client Service 30

The Best of the Best in client service perform 9 to 15 times better than the typical law firm. Clients identify, rank, and explain why – with no prompts or suggestions. Each firm earns their performance the hard way: by delivering the best.

Learn exactly where your firm's client service stands

The BTI Client Service A-Team 2025 details exactly where your law firm stands, you can see:

  • How clients define and measure client service
  • The 17 activities clients tell us define client service
    • The 5 new influential activities
    • Gains and losses in the 17 activities driving client service
  • How you match up to 8 competitors of your choice
  • Exactly what clients want from law firms
  • Pinpoint where you improved — and didn’t
  • What the BTI Client Service 30 do to perform up to 15 times better than a typical law firm
  • Client service rankings for the Am Law 200

BTI Client Service A-Team 2025 Law Firms

Methodology

BTI Client Service A-Team 2025 draws on data collected in BTI’s ongoing Annual Survey of General Counsel.

This research is independent and unbiased — no law firm or organization other than BTI sponsors this study.

Each year, BTI reaches out to a strategically designed group of top legal decision makers at large organizations with $700 million or more in revenue. We target the decision makers in the industries who spend the most on legal affairs as well as thought leaders and innovative Chief Legal Officers. Our survey also includes Chief Legal Operating Officers and business executives who hire and influence the selection and hiring of law firms.

We grant interviewees confidentiality at the individual and organizational level.

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Executive Summary

BTI Client Service A-Team 2025 is your guide to client service excellence.

We’ve entered the era of anticipatory counsel. Top performing firms don’t wait – they deliver insight before clients ever ask. A savvy group of 260 law firms are adapting in real time. Learn who they are and how they did it in the new BTI Client Service A-Team 2025.

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Pay for the report today with a credit card. No further payment required. You will receive a paid invoice receipt for your records.

Unlimited Telephone Support

Your copy of BTI Client Service A-Team 2025 also includes unlimited telephone support. Call us to discuss any aspect of the market and this report – all included with your purchase.

Satisfaction Guaranteed

If the BTI Client Service A-Team 2025 doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

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BTI will invoice your firm in equal installments over a 4-month period.