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Clients single out 293 attorneys for delivering superior client service. Not just good — but head and shoulders above all others.

Top legal decision makers identify the attorneys delivering the absolute best client service. We ask the questions and clients provide the answers with no prompts, suggestions, or submissions — completely organic. But even that’s not enough.

The BTI Client Service All-Stars have to meet a performance threshold. The threshold is extraordinarily high — if an attorney earns an organic (as in unprompted) nomination we then test for all the reasons why. Only then does an attorney become a BTI Client Service All-Star.

Attorneys exhibiting superior client service prowess throughout the pandemic-era are especially impressive.

Only 1 BTI Client Service All Star is
recognized for 5 years in a row:

William P. Geraghty
Shook, Hardy & Bacon

5 BTI Client Service All Stars are
recognized 4 years in a row:

Jeffrey J. Jones, Jones Day
Craig S. Primis, Kirkland & Ellis
Lynn H. Murray, Shook, Hardy & Bacon
Kathryn A. Reilly, Wheeler Trigg O’Donnell
Laura Leigh Geist, Wilkie

Jones Day
is home to 13 BTI Client Service All-Stars — more than any other firm.

Gibson Dunn is home to 11.  

The following firms each serve as home base to 6 BTI Client Service All Stars each:
Carlton Fields
Jackson Lewis
Kirkland & Ellis
Ogletree Deakins
While 7 firms have 5 BTI Client Service All-Stars:
Arnold & Porter
Barnes & Thornburg
Greenberg Traurig
Hogan Lovells
Morgan Lewis

Get the details about each BTI Client Service All-Star 2023 on the

BTI Client Service All-Star Online Directory

This site showcases these attorneys. Learn about:

  • Client commentary on their excellent client service
  • Learn their unique client philosophy
  • Search by:
    • Attorney Name
    • Client Philosophy
    • Practice
    • Firm
    • And so much more

You can scan all 293 BTI Client Service All-Stars with a link to their individual profile on the BTI Client Service All-Stars Directory.

You can also download a PDF copy of the report with all the details here.

More than 22,000 top legal decision makers rely on BTI research and BTI Client Service All-Stars to see how their attorneys are doing and who they might consider working with. You can see what they see — the names of all the BTI Client Service All-Stars 2023 including what makes them so good.

Please join me in congratulating each of these attorneys for their ability to excel in such a demanding environment.

Best in the market ahead –

The Mad Clientist

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