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89 Law Firms with the Most Improved Client Service The Mad Clientist

89 Law Firms with the Most Improved Client Service

Inflation will do more to destroy a client relationship than it does to personal purchasing power. Inflation erodes purchasing power gradually. Poor client service destroys relationships immediately. In today's legal market, clients have little patience for firms failing to evolve alongside their business. Improvement matters because clients reward momentum. Firms…
BTIConsulting
July 8, 2026
How 4 Firms Accidentally Shut Down Business Development The Mad Clientist

How 4 Firms Accidentally Shut Down Business Development

Every dysfunctional BD strategy starts with good intentions. Smart people create structure, accountability and controls. Then trust, momentum, compensation, politics and attorney behavior collide with the plan. What could possibly go wrong? Here are 4 real examples of how firms accidentally shut down business development with the best of intentions:…
BTIConsulting
May 27, 2026