Law firm client service is all over the map.
There are as many law firms investing in client service as not. More small and midsize law firms are doubling down on client service — while others see client service investments as a place to cut. This helps explain why smaller and midsize firms gained so much traction.
And the client service stalwarts continue to invest relentlessly — no matter how well they do. They are convinced they can do better.
Client service is certainly the biggest differentiator among law firms despite any uncertainty in the world. It drives more referrals and inbound leads than any other source.
Our clients — both law firms and corporate counsel — asked us to find a way to give more recognition to the smaller and midsized firms delivering superior client service. We are excited to introduce the BTI Client Service 200 — the top 200 firms in client service.
You will find 3 groupings within the BTI Client Service A-Team 2023: The Survey of Client Service Performance for Law Firms:
The BTI Client Service 30 — the top 30 firms ranked by client service score
The BTI Client Service 100 — the top 100 firms ranked by client service score
The BTI Client Service 200 — the top-ranked 101 to 200 ranked by client service score
650 law firms compete for business at large companies — over $600 million in revenue. The firms included in The BTI Client Service A-Team perform better than 70% of all law firms — BTI’s new report singles out each firm’s percentile — and exactly how they perform on each of the 17 activities driving superior client service.
Please join me in congratulating the top 10 firms in each BTI Client Service A-Team Grouping:
The Top 10 Firms in The BTI Client Service 30
1. Kirkland & Ellis
3. Jones Day
5. Gibson Dunn
6. DLA Piper
8. Ropes & Gray
10. King & Spalding
The Top 10 Firms in The BTI Client Service 100
outside the BTI Client Service 30:
33. Husch Blackwell
34. Jenner & Block
35. ArentFox Schiff
36. Mayer Brown
37. Day Pitney
38. Hinshaw & Culbertson
39. K&L Gates
40. Fisher Phillips
The Top 10 Firms in The BTI Client Service 200
outside the BTI Client Service 100:
101. Fox Rothschild
102. Quarles & Brady
103. Ballard Spahr
104. Hinckley Allen
105. Fabiani Cohen & Hall
106. Fried Frank
108. Butler Snow
110. Shutts & Bowen
Learn how your firm stacks-up — where it improved and where it didn’t. Order your copy of the BTI Client Service A-Team 2023: Survey of Law Firm Client Service Performance, including:
Point-by-point changes in every aspect of client service your — clients care about
Microscopic comparison of your firm to 8 competitors of your choice
This report is the only place you can learn exactly where your firm excels, improved, and where a competitor may have improved more — and recommends exactly what to do about it.
BTI has been helping our clients design and implement the most effective client service and business development programs in the world for 30 years. We welcome the opportunity to discuss how to improve your performance.
Please join me in congratulating the BTI Client Service A-Team 2023. See the full list of The BTI Client Service A-Team 2023 here.
Best in the market ahead.
The Mad Clientist