Clients’ service priorities are tied directly to their goals (order the full report today for full list of client goals, concerns, risk management strategies and much more) and are often focused in compliance and strategy. They face a myriad of new legislation (CCPA & GDPR) and are bracing for states to adopt copycat legislation quickly.

The first and largest focus for compliance is currently on CCPA and GDPR. Our research reveals clients, both inside the relevant jurisdictions and out, have growing concern which is rooted in mandates or compliance certifications from customers. In addition, they are sorting out where they have direct exposure. Finally, they express concern about spill-over regulations and the impact from doing business with companies or people in relevant jurisdictions.

Strategic counseling runs a close second to the most important service their primary law firms provide. Clients live in a world of evolving regulation and what they believe are accelerating exposures to noncompliance and hacks. They value ongoing counseling to manage what can be fluid, complex, and nuanced situations. No company wants to be caught without a best-in-class incident response and prevention plan. These plans often find their way to the Board level as clients are always on the lookout and under pressure to deliver plans at the highest standard (i.e., breach drills, mock response, etc.).