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Informal vs. Formal Client Communication: BTI Client Relationship Lab The Mad Clientist

Informal vs. Formal Client Communication: BTI Client Relationship Lab

Formal communications MAINTAIN relationships. Informal communications GROW relationships. Not only are the best relationships we have with clients heavily weighted in informal communications, these informal discussions are gateways to new work.  In this month's BTI Client Relationship Lab we share a case study of successful informal communication, as well as…
Michael Rynowecer
April 25, 2017
What Attorneys Think and What Clients Hear: A Client Communication How To The Mad Clientist

What Attorneys Think and What Clients Hear: A Client Communication How To

Communication: one of the biggest gripes clients have with law firms. In this month's Client Relationship Lab we'll take an in-depth look at how to communicate effectively so clients aren't left to their own imagination about what their attorneys are doing for them.These 3 building blocks of successful client communication…
Michael Rynowecer
February 27, 2017
Client Development: The Key to Dramatic Growth The Mad Clientist

Client Development: The Key to Dramatic Growth

This week The Mad Clientist discusses building your budget by separating out client-specific activities vs. broader initiatives to dramatically increase growth.You can view the video below, or on YouTube directly here: https://youtu.be/wTIabDMcO9Q We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box at the…
Michael Rynowecer
February 20, 2017