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7 Deadly Sins: Billing Practices Killing Client Relationships The Mad Clientist

7 Deadly Sins: Billing Practices Killing Client Relationships

Your bill: the one communication clients are going to be invested in reviewing and understanding thoroughly.Bills are the only factor every attorney has in common when delivering work to clients—regardless of which clients you are serving and what practice areas you are in. In the first installment of BTI's newest video…
Michael Rynowecer
January 23, 2017
Reallocating Your Marketing and Business Development Budget The Mad Clientist

Reallocating Your Marketing and Business Development Budget

The Mad Clientist discusses ways your firm can keep up with Big Law marketing and business development budgets in today's Mad Clientist Minute.And don't miss an extended discussion of law firm marketing and business development budgets, client service tactics, and our annual overview of today's market in BTI's Market Outlook…
Michael Rynowecer
January 9, 2017
Boosting Firmwide Client Service through Partner Objectives The Mad Clientist

Boosting Firmwide Client Service through Partner Objectives

Boosting client service dramatically is every firm's goal. Here The Mad Clientist walks you through one of the indirect ways to get your attorneys on board—the right way.You can view the video below, or on YouTube directly here: https://youtu.be/vra88xsM3j0 We’ll be releasing videos here on The Mad Clientist blog every Tuesday.…
Michael Rynowecer
November 14, 2016
Practical Client Development: Custom, Multi-Practice CLEs The Mad Clientist

Practical Client Development: Custom, Multi-Practice CLEs

This week Jennifer Petrone Dezso shares the most successful way to structure your continuing legal education for clients by making them client development opportunities for you as well as learning opportunities for your clients.You can view the video below, or on YouTube directly here: https://youtu.be/7VFv_MUiopA We’ll be releasing videos here on…
Michael Rynowecer
November 7, 2016