Brand New Report, Just Released

BTI CLIENT SERVICE

A-TEAM 2026

Why a Tiny Group of Law Firms Keeps Crushing the Market on Profits

Most law firms have no idea why a small group of competitors keeps crushing them on profits. Only 5% of law firms generate 40% of profits.

Elite client service changes how clients think, act and share information. Once client behavior changes – it becomes an economic edge for law firms. And it makes for killer profits for you.

This is why the BTI Client Service 30 generate 40% of all law firm profits. Their clients change to make them more profitable.

For the past 25 years, BTI has published this definitive ranking of law firm client service — these 200+ law firms are scored and ranked solely by the clients who hire them. Order today to learn from the BTI Client Service A-Team 2026 the firms driving the most trust and the highest profits.

Immediate Access to the Report - $3,642

Learn More

258

Law Firms on the BTI Client Service A-Team

89

BTI Most Improved Client Service

30

Firms on the BTI Client Service 30

The BTI Client Service A-Team 2026 reveals…

…the specific habits, behaviors, and relationship advantages driving profits – and why client service remains one of the most powerful, least understood profit engines in the legal market.

Clients of these top-performing firms:

Share critical information before formal discussions begin
Warn firms about risks before problems explode
Reveal hidden organizational dynamics through candid conversations
Advocate internally to increase the firm’s influence
Provide broader and earlier access to leadership
Extend patience during inevitable setbacks
Accept difficult advice faster and with less resistance
Accelerate internal approvals and decisions
Pay invoices faster and challenge bills less
Entrust firms with larger, more strategic matters

Get the Report - $3642

THE BTI CLIENT SERVICE A-TEAM 2026

The Survey of Law Firm Client Service Performance

The BTI Client Service A-Team 2026 sets the standard…

…to assess how law firms honestly stack up in client service delivery.

The analysis is based on 17 objective ranking factors – all of which corporate counsel agree drive the strongest relationships with law firms.

This is the only report:

Sharing detailed and granular rankings on each of the 17 activities clients rely on to gauge law firm client service performance

Long considered the gold standard in ranking and measuring law firm client service performance – now in its 25th year

Used by more than 200 law firms and 16,000 corporate counsel

To learn exactly where your law firm stands on client service. Clients identify and rank law firm client service performance in rich, robust and granular detail

Most Firms Still Reduce Client Service to:

• Responsiveness

• Friendliness

• and Avoiding Mistakes

…as if elite client relationships come from being pleasant and efficient.

They do not.

Elite client service changes how clients think, act, share information, make decisions, allocate risk, and distribute opportunity.

The firms in the BTI Client Service A-Team earn client trust and generate higher profits through exceptional client service.

Get the Report - $3642

The BTI Client Service 30

The Best of the Best in client service perform 9 to 15 times better than the typical law firm. Clients identify, rank, and explain why – with no prompts or suggestions. Each firm earns their performance the hard way: by delivering the best.

The 2026 BTI Client Service 30 will be announced on June 18th, 2026.

Learn exactly where your firm's client service stands

The BTI Client Service A-Team 2026 details exactly where your law firm stands, you can see:

How clients define and measure client service
The 17 activities clients tell us define client service
Gains and losses in the 17 activities driving client service
How you match up to 8 competitors of your choice
Exactly what clients want from law firms
Pinpoint where you improved – and didn’t
What the BTI Client Service 30 do to perform up to 15 times better than a typical law firm
Client service rankings for the Am Law 200

Methodology

BTI Client Service A-Team 2026 draws on data collected in BTI’s ongoing Annual Survey of General Counsel.

This research is independent and unbiased – no law firm or organization other than BTI sponsors this study.

Each year, BTI reaches out to a strategically designed group of top legal decision makers at large organizations with $700 million or more in revenue. We target the decision makers in the industries who spend the most on legal affairs as well as thought leaders and innovative Chief Legal Officers. Our survey also includes Chief Legal Operating Officers and business executives who hire and influence the selection and hiring of law firms.

We grant interviewees confidentiality at the individual and organizational level.

Download

Executive Summary

BTI Client Service A-Team 2026 is your guide to client service excellence.

Elite client service changes how clients think, act and share information. And once client behavior changes – it becomes an economic edge for law firms. This is why the BTI Client Service 30 generate 40% of all law firm profits. Their clients change to make them more profitable.

Download

Flexible Billing Options

Pay for the report today with a credit card. No further payment required. You will receive a paid invoice receipt for your records.

Unlimited Telephone Support

Your copy of BTI Client Service A-Team 2026 also includes unlimited telephone support. Call us to discuss any aspect of the market and this report – all included with your purchase.

Satisfaction Guaranteed

If the BTI Client Service A-Team 2026 doesn’t meet your highest expectations, we will give you a full refund. No questions asked.

Order Today

Pay by Credit Card

Pay for the report today with a credit card.

Invoice my firm

BTI will invoice your firm for the report.

Payment plan

BTI will invoice your firm in equal installments over a 4-month period.

Instant Access to the Report