Skip to main content
search
Tag

Video

Building Activity-Based Client Service Metrics The Mad Clientist

Building Activity-Based Client Service Metrics

Aligning partner objectives with client service metrics changes the effectiveness of client service standards for the better. The Mad Clientist shares 3 of the activity-based metrics top-performing firms use to help you get started.You can view the video below, or on YouTube directly here: https://youtu.be/OR2fW4roNMw We’ll be releasing videos here on…
Michael Rynowecer
October 9, 2017
What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want The Mad Clientist

What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want

Not meeting client objectives can leave clients feeling dissatisfied as much, if not more than, the results of the legal outcome. Understanding what your clients want from the very beginning of a matter can affect the success or failure of your client relationship.Jennifer Dezso, BTI Principal, shares one of the…
Michael Rynowecer
October 2, 2017
Is Poor Matter Management Putting Your Client Relationships at Risk? The Mad Clientist

Is Poor Matter Management Putting Your Client Relationships at Risk?

Clients want project management from their legal providers and it's clear they are not receiving it. When clients mention issues with poor project management they are focused on 4 core areas: staffing, timelines, budgeting & billing, and changes in scope. See how setting and managing client expectations in these areas…
Michael Rynowecer
September 25, 2017
Post Matter Follow-Up Plan—Phase 3: BTI’s Client Relationship Lab The Mad Clientist

Post Matter Follow-Up Plan—Phase 3: BTI’s Client Relationship Lab

Transitional selling: the most effective growth strategy for building your client relationships. Far more effective than the usual business development strategies, it targets your high-growth, high-spending, high-potential clients. In this month's BTI Client Relationship Lab we share the final part of the 3-phase plan for continuing post-matter follow up with your…
Michael Rynowecer
July 24, 2017