Outside Counsel

Value isn’t about low cost. Clients see value when a law firm delivers measurably more than they expect. Clients believe exceptional legal advice delivered on time and within budget is a minimum requirement and adds no value. Firms delivering the highest value focus on delivering business wins to clients —…

Understanding your client’s business means you have a sense of the business risk as well as the legal risk and the impact legal decisions will have on their business. This business-outcome-based approach is the single strongest differentiator for law firms. And, it is the single biggest driver of premium rates.…

Client focus is the ability to deliver on your client’s targeted outcome. Often, this can be vastly different from the best legal outcome. Delivering superior client focus requires a deep understanding and respect for the client’s business goals, budget constraints, risk tolerance, and sensitivities. Also, learn what it is exactly…

Commitment to Help is the single most influential factor in evaluating client service performance — bar none. Commitment is a binary issue. It’s there or it’s not. Clients assess every single law firm to determine who is committed to helping them — and who is not. Also, learn what it…

Clients face even more demands from their management than last year. They need answers faster — and more practical advice than ever. Top legal decision makers point to 30 law firms as best able to not only meet these needs — but exceed them. These firms are the BTI Client…