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Understanding your client’s business means you have a sense of the business risk as well as the legal risk and the impact legal decisions will have on their business.

This business-outcome-based approach is the single strongest differentiator for law firms. And, it is the single biggest driver of premium rates. Also, learn what it is exactly and what it means, according to clients.

Corporate counsel rank the following firms as best at Understanding Your Client’s Business in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:

Best of the Best in Understanding the Client’s Business:
    • DLA Piper
    • Gibson Dunn
    • Jones Day
    • Kirkland & Ellis
    • Littler
    • Sidley
Leaders in Understanding the Client’s Business:
    • Arnold & Porter
    • Cadwalader
    • Davis Polk
    • Dentons
    • Duane Morris
    • Fish & Richardson
    • Jackson Lewis
    • King & Spalding
    • Latham & Watkins
    • Mayer Brown
    • Mintz
    • Nelson Mullins
    • Ogletree Deakins
    • Reed Smith
    • Shook, Hardy & Bacon
    • Wheeler Trigg O’Donnell

Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Understanding of Your Client’s Business.

Please join me in congratulating the law firms Best at Understanding the Client’s Business.

The Mad Clientist

(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)

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