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Client focus is the ability to deliver on your client’s targeted outcome. Often, this can be vastly different from the best legal outcome. Delivering superior client focus requires a deep understanding and respect for the client’s business goals, budget constraints, risk tolerance, and sensitivities. Also, learn what it is exactly and what it means, according to clients.

Corporate counsel rank the following firms as best at Client Focus in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:

Best of the Best in Client Focus:
    • DLA Piper
    • Duane Morris
    • Jones Day
    • Kirkland & Ellis
    • Littler
    • Sidley
Leaders in Client Focus:
    • Fish & Richardson
    • Foley & Lardner
    • Foley Hoag
    • Gibson Dunn
    • Hogan Lovells
    • Jackson Lewis
    • King & Spalding
    • Latham & Watkins
    • McGuireWoods
    • Mintz
    • Morgan Lewis
    • Ogletree Deakins
    • Reed Smith
    • Shook, Hardy & Bacon
    • WilmerHale

Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Client Focus.

Please join me in congratulating the law firms Best at Showing Client Focus.

The Mad Clientist

(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)

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