BTIConsulting, Author at The BTI Consulting Group

Clients Name 40 Best of the Best Law Firms in Class Actions

Class action spending continues to head up. Clients expect employee-driven actions, pandemic-related actions, and data privacy actions to be filed over the next 18 months — creating a set of new actions to plan around. Clients want law firms who know how to manage an aggressive plaintiff while still having…

BTIConsultingOctober 27, 2021

The Mad Clientist

The 39 Firms Most Feared in Litigation

Fear makes you stronger, they say. If true — we owe the BTI Fearsome Foursome 2022 a debt of gratitude. They stand out as the firms clients don’t want to see on the other side — and for good reason. The fits and starts of the reopening — and the…

BTIConsultingOctober 6, 2021

The Mad Clientist

The New Normal: What 96% of Associates Expect in the Workplace

It takes 2 years to settle into a new job. It takes 2 years to learn to be a partner. But it only takes 17 months or so to learn to love remote work models. Associates think the remote/hybrid model is here to stay — except for the 4% of…

BTIConsultingSeptember 1, 2021

The Mad Clientist

8 Reads for Your Summer Book List

At some point in the summer, it’s time to sit down with a good book. You may have started last July 4th weekend or this week. Maybe you are planning ahead. I share the following 8 recommendations for the summer and beyond: Breath: The New Science of a Lost Art…

BTIConsultingJuly 7, 2021

The Mad Clientist

Clients Say the Nicest Things: Learn Why from the 14 Examples About 14 Firms

Some firms manage to impress the living daylights out of their clients. These clients notice and say really nice things. They may not say them in the moment to their attorneys, but they are sure thinking it. Clients have had a lot of time to think about this over the…

BTIConsultingMay 12, 2021

The Mad Clientist

Clients Talk About Court Reopening — What and When to Expect It

Don’t rush out and get your best suit cleaned just yet. The economy may be roaring back — but clients say the courts are not. We asked clients when they expect the court system to be mostly functional and operational. Most are taking the long view — with a small…

BTIConsultingApril 21, 2021

The Mad Clientist

Client Service Soared

Client service soared. It didn’t just go up — it soared over the last 12 months. And top legal decision makers also turned client service on its head. Clients are using new criteria to separate the excellent from the merely good. They virtually doubled the number of mission critical and…

BTIConsultingMarch 10, 2021

The Mad Clientist

Clients Do Quick About Face: Want to See More Associates

Something new is impacting everything about how you talk to, plan for, and pitch your clients. More clients want to see their law firms using more associates than not for the first time in our 30 years of research. BTI research shows a 22% surge in cases creating clear and…

BTIConsultingFebruary 3, 2021

The Mad Clientist

Law Firms Missing Big Overlooked Branding Event

Airlines do a lot of crazy things — and get mocked on social media regularly for it. But they understand one key aspect of the customer experience — their entry into the aircraft. Whether it be a 22-minute or a 22-hour flight — the first 4 to 10 minutes set…

BTIConsultingJanuary 20, 2021

The Mad Clientist

6 Causes of Chaos Beyond COVID-19

Market chaos is being upstaged by COVID-19. As it should. This does not mean underlying market changes aren’t taking their toll. We uncovered 6 transformative changes rivaling the pandemic’s impact. These include: The largest influx of new top legal officers ever More than 30% of top legal decision makers are…

BTIConsultingJanuary 13, 2021