Commitment to Help is the single most influential factor in evaluating client service performance — bar none. Commitment is a binary issue. It’s there or it’s not. Clients assess every single law firm to determine who is committed to helping them — and who is not. Also, learn what it is exactly and what it means, according to clients.
Corporate counsel rank the following firms as best at showing Commitment to Help in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:
Best of the Best in Commitment to Help:
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- DLA Piper
- Jones Day
- Kirkland & Ellis
- Littler
- Sidley
Leaders in Commitment to Help:
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- Crowell & Moring
- Davis Polk
- Duane Morris
- Foley & Lardner
- Gibson Dunn
- Hogan Lovells
- Jackson Lewis
- King & Spalding
- Latham & Watkins
- McGuireWoods
- Mintz
- Morgan Lewis
- Nelson Mullins
- Ogletree Deakins
- Reed Smith
- Shook, Hardy & Bacon
- WilmerHale
Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Commitment to Help.
Please join me in congratulating the law firms Best at Showing Commitment to Help.
MBR
The Mad Clientist
(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)
