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Clients face even more demands from their management than last year. They need answers faster — and more practical advice than ever. Top legal decision makers point to 30 law firms as best able to not only meet these needs — but exceed them. These firms are the BTI Client Service 30 2022.

They break down like this:

22 are making a repeat performance in the BTI Client Service 30 from last year
2 are making their debut performance:
    • Fish & Richardson
    • Mintz
6 firms are returning to the BTI Client Service 30
    • Cravath
    • Hogan Lovells
    • Reed Smith
    • Ropes & Gray
    • Thompson Hine
    • Wilmer Hale
Only 3 firms manage to stay ahead of client service expectations for an astonishing 21 years in a row:
    • Jones Day
    • Morgan Lewis
    • Sidley

Each of these firms makes continuing investments to not only maintain client service — but improve — no matter how good they are.

Another 2 firms have maintained client service excellence for 10 years (or more) in a row:
    • McGuireWoods
    • Skadden

See the complete BTI Client Service 30 here.

You can learn the client service strategies and tactics used by the BTI Client Service 30 here. See where your firm stands by ordering your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance. Your report purchase includes:

    • A comparison of your firm with up to 8 competitors of your choice
    • A 5 year performance history

This report is the only place you can learn exactly where your firm excels, improved, and where a competitor may have improved more — and recommends exactly what to do about it.

BTI has been helping our clients design and implement the most effective client service and business development programs in the world for 30 years. We welcome the opportunity to discuss how to improve your performance.

Please join me in congratulating the BTI Client Service 30 for 2022.

The Mad Clientist

(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)

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