Clients Archives - Page 16 of 25 - The BTI Consulting Group

The 7 New Trends Your Clients Want You to Know

So many crises — so little time. Each new unexpected event brings a flurry of questions about the impact and what to do. As clients continue to manage through each event — their work habits change as do their expectations of law firms. Eventually, this translates into new relationships, outside…

Michael RynowecerMarch 16, 2022

The Mad Clientist

What Celtics Legend Larry Bird Can Teach Law Firms About the Big 4

After any timeout in a close playoff game, Larry Bird would tell the player guarding him exactly who would shoot the ball — usually Larry himself — and from where. Most players either didn’t believe him, became unnerved, or took umbrage with Mr. Bird’s implication about the inability to stop…

Michael RynowecerMarch 9, 2022

The Mad Clientist

3 Things You Can Learn From Your Clients’ Searches on the BTI Client Service All-Stars Directory

Top legal decision makers are looking for the BTI Client Service All-Stars at record levels. More than 38,000 have searched our brand new BTI Client Service All-Stars 2022 directory since we launched on February 8, 2022. Clients are keenly interested in learning more about these elite attorneys. Their searches reveal…

Michael RynowecerMarch 2, 2022

The Mad Clientist

Hybrid Workplaces Are Here to Stay — This Is What Your Clients and Associates Want Most

50% of clients want to work 2.4 days remotely. 50% of associates want to work 2.5 days a week remotely. We will call this a match. And, there is one more big thing on which they agree will drive the successful hybrid workplace. Both groups are adamant about selecting their…

Michael RynowecerFebruary 23, 2022

The Mad Clientist

6 Reasons Clients Single Out This Year’s BTI Client Service All-Stars

Top legal decision makers point to 6 reasons well beyond super responsiveness and client focus to define the pinnacle of client service — which is exactly where the BTI Client Service All-Stars stand. These 6 reasons are:BTI Client Service All-Stars are sensible, realistic, appropriate, and immediately helpful. Clients can instantly…

Michael RynowecerFebruary 16, 2022

The Mad Clientist

Clients Single Out 565 Attorneys Absolutely Best at Client Service

Top clients single out 565 attorneys delivering the absolute best client service — standing above all others. These are the BTI Client Service All-Stars 2022. Corporate legal decision makers single out each BTI Client Service All-Star — by name and in an unprompted manner. No attorney or firm can self-nominate,…

Michael RynowecerFebruary 9, 2022

The Mad Clientist

More than 1/2 of Clients Adopt New World View: Have You Adjusted Your Lens?

55% of top legal decision makers adopted a new world view. They are changing the filter through which they look at and manage legal affairs. The result of almost 2 years of surprises, changes, new demands and circumstances — clients are looking at their world differently. And these are likely…

Michael RynowecerFebruary 2, 2022

The Mad Clientist

Just In: Associates Respond, Money Can’t Solve This Problem

Money talks. But it says different things to different people — and it’s not always the message law firms want to send. This is true about the most current (and recent) round of raises. This is how associates are thinking about it:28% of associates appreciate the pay bump but nothing…

Michael RynowecerJanuary 26, 2022

The Mad Clientist

10 Hottest Industries for New Business This Year

10 industries will be growing a lot faster than all others. Of these, 6 will accelerate more rapidly than the other 4 — but they all have a good head of steam. It breaks down like this. The first group shows the largest increases in both need and spending. They…

BTIConsultingJanuary 19, 2022

The Mad Clientist

5 Things Your Clients Want From You Now

Separating signal from the noise drives success. And this is exactly what top legal decision makers are encountering right now. Clients are sorting out: Streams of new information Scientific and unscientific opinions Evolving regulatory frameworks Potential new variants New workforce demands New and recurring questions from management All this in…

Michael RynowecerJanuary 12, 2022