Tag

Clients

5 All-New Reasons Clients Single Out a BTI Client Service All-Star 2026 The Mad Clientist

5 All-New Reasons Clients Single Out a BTI Client Service All-Star 2026

Today’s biggest client service risk isn't poor service. It's delivering yesterday's version of great service. The 256 BTI Client Service All-Stars don't follow the client service curve. They stay ahead of it. Corporate counsel face more complexity, relentless regulatory change, greater business pressure, and increasingly demanding CEOs – all without…
BTIConsulting
August 18, 2026
Clients Name 256 Attorneys Delivering the Absolute Best Client Service The Mad Clientist

Clients Name 256 Attorneys Delivering the Absolute Best Client Service

It’s easy to be caught delivering yesterday’s client service. In the last year corporate counsel found the following key changes impacting their lives: CEOs more involved in legal decisions than ever Regulatory whiplash New and novel litigation claims More claims with potentially nuclear verdicts Must do M&A Geopolitical volatility Highly…
BTIConsulting
August 12, 2026
How Many Partners and Clients Will Bolt When PE Takes A Piece? The Mad Clientist

How Many Partners and Clients Will Bolt When PE Takes A Piece?

Every private equity transaction reaches a point where financial models stop driving the conversation. The returns work. Growth assumptions survive scrutiny. Now comes the real risk. A law firm's value walks out the door every evening. Its value lives in partner-client relationships. Lose either group and enterprise value begins eroding…
BTIConsulting
August 5, 2026
89 Law Firms with the Most Improved Client Service The Mad Clientist

89 Law Firms with the Most Improved Client Service

Inflation will do more to destroy a client relationship than it does to personal purchasing power. Inflation erodes purchasing power gradually. Poor client service destroys relationships immediately. In today's legal market, clients have little patience for firms failing to evolve alongside their business. Improvement matters because clients reward momentum. Firms…
BTIConsulting
July 8, 2026