Unprompted communication is ongoing — and targeted — dialogue with clients. Legal decision makers see value in firms able to anticipate required information before being asked, including case-specific as well as general communication about upcoming issues they might face. Also, learn what it is exactly and what it means, according to clients.
Corporate counsel rank the following firms as best at Unprompted Communication in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:
Best of the Best in Unprompted Communication:
- DLA Piper
- Jackson Lewis
- Jones Day
- Ogletree Deakins
- Reed Smith
Leaders in Unprompted Communication:
- Baker Botts
- Baker Donelson
- Faegre Drinker
- Mayer Brown
- Shook, Hardy & Bacon
- Thompson Hine
Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Unprompted Communication.
Please join me in congratulating the law firms Best at Unprompted Communication.
The Mad Clientist
(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)