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Legal decision makers believe your experience enables you to be fully prepared for any unexpected changes arising in a matter. Clients look to you to guide them through the issues they didn’t expect. An inability to adapt to new circumstances makes the client question your skills and quality. And the pandemic served to heighten this client expectation. Also, learn what it is exactly and what it means, according to clients.

Corporate counsel rank the following firms as best at Dealing with Unexpected Changes in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:

Best of the Best in Dealing with Unexpected Changes:
    • DLA Piper
    • Hogan Lovells
    • Jones Day
    • Littler
    • Morgan Lewis
    • Ogletree Deakins
    • Shook, Hardy & Bacon
    • Sidley
Leaders in Dealing with Unexpected Changes:
    • Buchanan Ingersoll & Rooney
    • Carlton Fields
    • Debevoise & Plimpton
    • Dentons
    • Gibson Dunn
    • Husch Blackwell
    • Jackson Lewis
    • King & Spalding
    • Latham & Watkins
    • Mayer Brown
    • Mintz
    • Norton Rose Fulbright
    • Thompson Hine

Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Dealing with Unexpected Changes.

Please join me in congratulating the law firms Best at Dealing with Unexpected Changes.

The Mad Clientist

(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)

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