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Legal decision makers want you to be professional enough to acknowledge a problem — and be prepared to present a path for moving forward. They expect accountability and action. Also, learn what it is exactly and what it means, according to clients.

Corporate counsel rank the following firms as best at Handling Problems in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:

Best of the Best in Handling Problems:
    • DLA Piper
    • Gibson Dunn
    • Jones Day
    • Latham & Watkins
    • Ogletree Deakins
    • Sidley
Leaders in Handling Problems:
    • Baker Botts
    • Carlton Fields
    • Davis Polk
    • Dentons
    • Duane Morris
    • Hogan Lovells
    • King & Spalding
    • Littler
    • Mayer Brown
    • Shook, Hardy & Bacon
    • Skadden

Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Handling Problems.

Please join me in congratulating the law firms Best at Handling Problems.

The Mad Clientist

(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)

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