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Client Service

New Uptakes in the Market, My Career Path and More on Pioneers and Pathfinders Podcast with Stephen Poor The Mad Clientist

New Uptakes in the Market, My Career Path and More on Pioneers and Pathfinders Podcast with Stephen Poor

Thank you Stephen Poor for a thoughtful interview and conversation as part of your Pioneers and Pathfinders podcast series. We discussed thought leadership, client service post-pandemic, a bit about the path I took in my career, and a few other interesting topics. You can find the podcast here. I always learn something…
Michael Rynowecer
June 1, 2022
50 Midsize Firms Clients Say Deliver Superior Client Service — The BTI Midsize Client Service Masters The Mad Clientist

50 Midsize Firms Clients Say Deliver Superior Client Service — The BTI Midsize Client Service Masters

Corporate counsel point to 50 midsize and smaller firms as delivering superior client service. Clients are using more midsize law firms than ever. With demand well in excess of supply and Big Law at capacity, midsize firms are getting some of the best opportunities for new work they have seen…
Michael Rynowecer
April 27, 2022
BTI Client Service A-Team: The Law Firms Best at Unprompted Communication The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Unprompted Communication

Unprompted communication is ongoing — and targeted — dialogue with clients. Legal decision makers see value in firms able to anticipate required information before being asked, including case-specific as well as general communication about upcoming issues they might face. Also, learn what it is exactly and what it means, according…
BTIConsulting
April 20, 2022
BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues

Legal decision makers look for informed opinions and recommended courses of action. Concrete advice provided with an understanding of business implications separates clinical analysis from higher-value, contextual counsel. Also, learn what it is exactly and what it means, according to clients. Corporate counsel rank the following firms as best at…
BTIConsulting
April 20, 2022