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Client Service

The Mad Clientist

11 Best Practices to Make Your Industry Groups Thrive

Virtually every new regulation and court decision brings unique industry-specific impacts. Your ability to bring this insight is the difference between being invited in without competition or being left out of the conversation. And — getting much higher rates. The Most Lucrative Differentiator Understanding your client’s industry is the most…
Michael Rynowecer
February 21, 2024
The Mad Clientist

Top Mad Clientist Posts of 2023

Client ranking of law firms, BD hacks, and client service topped the most popular Mad Clientist posts of 2023. Use these to drive growth, retain clients, and improve the culture. Each post still offers new insights and strategies. Here are the top posts of 2023 in 2 groupings: Ranking and…
Michael Rynowecer
January 10, 2024
The Mad Clientist

Client Expectations Jump 27%

You disappear from the reliable and trusted list the minute you fall behind client expectations. There is little leeway here. You have 2 ways to fall behind: You can do less or invest your time elsewhere — this is more often an unintended behavior than a decision Clients start moving…
Michael Rynowecer
November 8, 2023
The Mad Clientist

18 Best of the Best Law Firms in IP Litigation

Growth in IP Litigation continues. Research reveals 6 primary reasons, including: Copyright infringement by AI apps, software and tools Trade secrets More aggressive defense of IP due to strategic values Clients want law firms who: Are aggressive and creative in assessing both AI related claims and defenses Strategies for protecting…
BTIConsulting
October 31, 2023