BTI Client Service All-Stars Archives - The BTI Consulting Group

ICYMI: Check out the Latest Insights from The Mad Clientist

BTI research revealed the law firms best at client service — as ranked by clients — started with the focus on serving their clients’ needs. We followed later with recognizing the 293 attorneys clients single out for delivering the absolute best client service — and 5 reasons why they stand…

Michael RynowecerJune 29, 2023

The Mad Clientist

5 New Traits of the BTI Client Service All-Stars

So many attorneys see the deluge of changing regulations and new client needs as a head wind — slowing them down — the BTI Client Service All-Stars see these events as a tail wind. Another chance to move out in front. Top legal decision makers point to these 5 traits…

Michael RynowecerJune 21, 2023

The Mad Clientist

Client Single Out 293 Attorneys Delivering the Absolute Best Client Service

Clients single out 293 attorneys for delivering superior client service. Not just good — but head and shoulders above all others. Top legal decision makers identify the attorneys delivering the absolute best client service. We ask the questions and clients provide the answers with no prompts, suggestions, or submissions —…

Michael RynowecerJune 15, 2023

The Mad Clientist

The 50 BTI Client Service All-Stars Most Viewed by Clients — and Everyone Else

Clients are always looking for the best client service. They look within their existing law firm relationships, prior relationships, and suitors. They listen intently to peers — and they come to the BTI Client Service All-Stars. While every BTI Client Service All-Star gets their fair share of searches and page…

BTIConsultingSeptember 14, 2022

The Mad Clientist

6 Reasons Clients Single Out This Year’s BTI Client Service All-Stars

Top legal decision makers point to 6 reasons well beyond super responsiveness and client focus to define the pinnacle of client service — which is exactly where the BTI Client Service All-Stars stand. These 6 reasons are:BTI Client Service All-Stars are sensible, realistic, appropriate, and immediately helpful. Clients can instantly…

Michael RynowecerFebruary 16, 2022

The Mad Clientist

Clients Single Out 565 Attorneys Absolutely Best at Client Service

Top clients single out 565 attorneys delivering the absolute best client service — standing above all others. These are the BTI Client Service All-Stars 2022. Corporate legal decision makers single out each BTI Client Service All-Star — by name and in an unprompted manner. No attorney or firm can self-nominate,…

Michael RynowecerFebruary 9, 2022

The Mad Clientist

Meet the 6th Grade Winner of the BTI Holiday Card Contest

As is The Mad Clientist’s annual tradition, I asked the 6th graders to create drawings (with animation instructions) for our holiday card contest. All the entries were outstanding — but this one won top honors. Congratulations to Michael P. on being selected as this year's winner. Wishing each of you…

Michael RynowecerDecember 21, 2021

The Mad Clientist

Law Firms Missing Big Overlooked Branding Event

Airlines do a lot of crazy things — and get mocked on social media regularly for it. But they understand one key aspect of the customer experience — their entry into the aircraft. Whether it be a 22-minute or a 22-hour flight — the first 4 to 10 minutes set…

BTIConsultingJanuary 20, 2021

The Mad Clientist

6 Causes of Chaos Beyond COVID-19

Market chaos is being upstaged by COVID-19. As it should. This does not mean underlying market changes aren’t taking their toll. We uncovered 6 transformative changes rivaling the pandemic’s impact. These include: The largest influx of new top legal officers ever More than 30% of top legal decision makers are…

BTIConsultingJanuary 13, 2021

The Mad Clientist

First Look at Law Firm Performance in 2020

The numbers aren’t in just yet. And they may not have the exact details. But law firms know how the year ended. And they sure want to know where other firms stand — growing, shrinking, or just holding their own. Here’s how law firms assess how they ended up at…

BTIConsultingJanuary 6, 2021