BTI Client Service All-Stars

Today’s biggest client service risk isn't poor service. It's delivering yesterday's version of great service. The 256 BTI Client Service All-Stars don't follow the client service curve. They stay ahead of it. Corporate counsel face more complexity, relentless regulatory change, greater business pressure, and increasingly demanding CEOs – all without…

It’s easy to be caught delivering yesterday’s client service. In the last year corporate counsel found the following key changes impacting their lives: CEOs more involved in legal decisions than ever Regulatory whiplash New and novel litigation claims More claims with potentially nuclear verdicts Must do M&A Geopolitical volatility Highly…

Every change impacting corporate counsel has a multiplier effect on client service. Each change makes it exponentially harder to deliver excellent client service. And – it has been a record year for change. These drive the 5 new behaviors separating the BTI Client Service All-Stars 2025 from everyone else. The…

Corporate counsel find themselves in the middle of more matters impacting business operations than ever. This means they’re impacting revenue and profit more than ever. Their CEO’s expect real-time response and practical insights. Corporate counsel input is now a critical input to decisions about market disruption and regulatory volatility. There…