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Clients are always looking for the best client service.

They look within their existing law firm relationships, prior relationships, and suitors. They listen intently to peers — and they come to the BTI Client Service All-Stars.

While every BTI Client Service All-Star gets their fair share of searches and page views, 50 attorneys stand out more. They reside at 39 different firms.

These firms are making the most of their BTI Client Service All-Stars while the All-Stars themselves are benefiting from the heightened interest in who they are.

The views are great and rewarding but the big benefit is engagement. BTI Client Service All-Stars tell us of rekindled relationships, more and higher quality dialogue with current clients, new assignments, referrals, and new inbound leads from acquaintances. Views serve as both accelerators and rejuvenators.

Law firm partners tell us they are more likely to share work internally with partners they don’t quite know — but see they are BTI Client Service All-Stars.

Please join me in congratulating the following BTI Client Service All-Stars and their firms:

Kristine McAlister Brown
Alston & Bird
Robert S. Hill
Holland & Knight
William H. Aaronson
Davis Polk
Craig A. Hoffman
Rajab S. Abbassi
Kirkland & Ellis
Gregg Jacobson
King & Spalding
Todd S. Aidman


Vinita Kailasanath
Cathy Altman
Carrington Coleman
Andreas T. Kaltsounis
Francis J. Aquila

Sullivan & Cromwell

Patrick M. Kane
Fox Rothschild
Marty Bax

Shook, Hardy & Bacon

Bonni F. Kaufman
Holland & Knight
Mike Bettinger


Ethan Klingsberg
Amy E. Beverlin


Robert P. Latham
Jackson Walker
Sheila L. Birnbaum


Aisha P. Lavinier
Kirkland & Ellis
James R. “Sonny” Chastain, Jr.

Kean Miller

Caroline Edsall Littleton
Jones Day
Scott A. Chesin

Shook, Hardy & Bacon

Shevaun McGrath
McCarthy Tetrault
Justin A. Chiarodo

Blank Rome

Edward R. McNicholas
Ropes & Gray
Jesse M. Coleman

Seyfarth Shaw

Damaris L. Medina
Chris Cwalina

Norton Rose Fulbright

Jon Neiditz
Kilpatrick Townsend
David A. Ettinger


David S. Osterman
Goldberg Segalla
Rod M. Fliegel


Harriet Pearson
Hogan Lovells
Alan L. Friel

Squire Patton Boggs

Maureen Rouse-Ayoub
Avi Gesser

Debevoise & Plimpton

Luanne Sacks
Ricketts Case
David C. Giardina


Edwin G. Schallert
Debevoise & Plimpton
Scott N. Godes

Barnes & Thornburg

Richard A. Silfen
Duane Morris
David R. Godofsky, F.S.A.

Alston & Bird

Robert L. Toll
Hogan Lovells
Doron S. Goldstein


Melissa M. Turczyn
Michael Best
Matthew R. Greenberg

Sheppard Mullin

Mark C. Witt
Godfrey & Kahn
Ian Hampton

Foley & Lardner

Mary S. Young
Norton Rose Fulbright

Only 10 firms have more than 1 BTI Client Service All-Star in the top 50:

Alston & Bird


Debevoise & Plimpton


Hogan Lovells

Holland & Knight

Kirkland & Ellis

Norton Rose Fulbright

Shook, Hardy & Bacon


The top 50 viewed BTI Client Service All-Stars come from a range of firm sizes and specialties. You can see global and regional firms alongside practice and industry-focused firms. This points to one key conclusion: delivering the best client service stands out in every crowd — no matter how big or small. It serves as the bedrock of meaningful business development.

You can search and view the BTI Client Service All-Stars to spot the attorneys clients single out as delivering the best client service here.

*These views are based on the period of March 2022 through August 2022 on BTI Client Service All-Stars website. Clients and peers also viewed BTI Client Service All Stars on LinkedIn.

Best in the market ahead.

The Mad Clientist

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