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BTI Client Service All-Stars 2023

Now in its 22nd year, the BTI Client Service All-Stars 2023 is the only ranking and attorney recognition relying solely on clients in an organic fashion. Top legal decision makers define, delineate, and designate who is best — based on real-time experience and comparison. Top legal decision makers tell us these attorneys continue to step up client service to world-class levels as they face the most uncertainty they have seen in their careers — along with some of the most complex and novel issues seen in a generation.

The BTI Client Service All-Stars know how to step in and provide the best help at the right time.

These are The BTI Client Service All-Stars for 2023.

Click here to order your copy of the report

Now in its 22nd year of publication, The BTI Client Service All-Stars is the gold standard used by corporate counsel and
law firms alike to identify the attorneys delivering the absolute best levels of client service — better than all others.


BTI Client Service All-Star Attorneys


Firms Represented


MVP All-Stars

Defining a BTI Client Service All-Star

Instead of Scope



Situational Responsiveness

the Best

Skilled at anticipating needs, BTI Client Service All-Stars put together teams and resources to meet a multitude of client needs — without ever being asked.

They offer these solutions as options to clients while laying out how these resources fit into client needs.

Clients tell us this approach streamlines outside counsel management and gets more work done — and they don’t have to listen to a pitch or read a proposal.

Clients love emailed recommendations they can forward to their bosses in the C-Suite and Business Units. These are short, clear, and contain minimal legalese.

Clients are able to be responsive to their bosses and learn at the same time.

It’s all about immediate impact — clients are inundated with questions about the consequences of regulatory changes, workforce issues, trade issues, and a host of related topics.

The BTI Client Service All-Stars avoid theory and stick to step-by-step actions with a focus on the here and now.

Any regulatory change — especially those impacting revenue, workforce, and technology — can result in a call from the C-Suite.

Clients have short windows to respond — and BTI Client Service All-Stars find ways to meet the urgency — bringing in other firm resources whenever needed.

These clients are confident the answers they need will arrive when needed.

Pandemic era capacity constraints and law firm ghosting left clients concerned about who is performing their work.

Not true with the BTI Client Service All-Stars in charge — each one takes the time to explain who and why an attorney is working on their matters — and ensures clients learn all this before the invoice arrives.

Congratulations to the 293 attorneys honored in the BTI Client Service All-Stars 2023

For an in-depth look at the BTI Client Service All-Stars, click on the attorney's name to visit their personal profile.

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Akin Gump Strauss Hauer & Feld
Kevin J. Wolf, Partner

Alavi Anaipakos
Demetrios Anaipakos, Partner

Allen & Overy
Gillian Holgate, Partner

Alston & Bird
Steven M. Collins, Senior Counsel
Cari K. Dawson, Partner
Angela M. Spivey, Partner

Amundsen Davis
Dennis J. Cotter, Partner

ArentFox Schiff
Caroline Turner English, Partner

Armstrong Teasdale
Darren K. Sharp, Partner

Arnold & Porter
Catherine A. Brandon, Partner
Mark D. Colley, Senior Counsel
Ariane M. Horn, Partner
Samuel Lonergan, Partner
Daphne O’Connor, Partner

Baker Botts
Andrew M. Lankler, Partner
Clint Rancher, Partner

Baker Donelson
Jennifer L. Anderson, Shareholder
Christy Tosh Crider, Shareholder
James E. Edwards Jr., Shareholder
Sara M. Turner, Shareholder

Baker Sterchi Cowden & Rice
Scott Hofer, Member

Shareef Farag, Partner, Co-Leader Wage & Hour Practice Team
Matthew C. Kane, Partner, Co-Leader Employment/Wage & Hour Class Actions Practice Team
Mario T. Milano, Associate
Marco Molina, Partner
W. Ray Whitman, Partner, Litigation Practice Group Chair

Ballard Spahr
Robert R. Baron, Jr., Partner
Lynn Oberlander, Of Counsel

Barclay Damon
Chris Harrigan, Partner

Barnes & Thornburg
Lilit Asadourian, Partner
Scott N. Godes, Partner
Sarah E. Johnston, Partner
Tracy D. Knox, Partner
Heather B. Repicky, Partner

Bartlit Beck
Sean W. Gallagher, Partner
Adam L. Hoeflich, Partner
Abby M. Mollen, Partner

Bryan Cave Leighton Paisner
Mark S. Deiermann, Senior Counsel

Kathryn B. Fox, Senior Counsel

Burns & Levinson
Shepard Davidson, Partner

Butler Snow
Phillip S. Sykes, Attorney

Caldwell Cassady & Curry
Bradley Caldwell, Principal

Karl S. Beus, Partner and Co-Chair, Corporate and Finance

Carlton Fields
Harvey W. Geller, Shareholder
Kevin P. McCoy, Shareholder
Kathleen S. McLeroy, Shareholder
Mark A. Neubauer, Shareholder
Robert B. Shapiro, Of Counsel
Steven B. Weisburd, Shareholder

Carpenter Lipps & Leland
Michael H. Carpenter, Partner

William H. Pickering, Shareholder

Clifford Chance
Robert Houck, Partner

Clyde & Co
Frederick Fein, Partner

Laura Opilio, Partner

Cohen Ziffer Frenchman & McKenna
Adam Ziffer, Partner

Cole, Scott & Kissane
George Hooker, Partner

Constangy, Brooks, Smith & Prophete
Teresa Rider Bult, Administrative Partner and General Counsel to the Firm
Lara C. de Leon, Partner – Diversity, Equity & Inclusion Practice Group Co-Chair
Maureen R. Knight, Partner, Co-Chair Class Action
Kimberly F. Seten, Partner

Corr Cronin
Emily Brubaker Harris, Managing Partner

J. Hunter Bennett, Of Counsel
Jason A. “Jay” Carey, Partner
Thomas Repke, Partner

Cozen O’Connor
Wayne R. Rohde, Member

Cravath, Swaine & Moore
Ting S. Chen, Partner
Kevin J. Orsini, Partner

Crowell & Moring
Scott L. Winkelman, Partner

Davis Polk
Frances E. Bivens, Partner
Ronan P. Harty, Partner

Davis Wright Tremaine
Elizabeth A. McNamara, Partner

Debevoise & Plimpton
Susan Reagan Gittes, Partner
Marilyn A. Lion, Partner
John (Jay) Neukom, Partner
Maeve O’Connor, Partner

Sandra D. Hauser, Partner
Dr. Jörg Karenfort, Partner, Global Head of Competition and Antitrust
Sonia R. Martin, Chief Executive Officer, Dentons US

John M. Desmarais, Partner

Devine Millimet & Branch
Suzanne Brunelle, Shareholder

DLA Piper
Loren H. Brown, Partner
John M. Hillebrecht, Partner
Matthew Holian, Partner
John R. Wellschlager, Partner

Dowd Bennett
James F. Bennett, Partner

Drew Eckl & Farnham
Sandra S. Cho, Partner

Duane Morris
L. Norwood (Woody) Jameson, Partner
Owen Newman, Partner

Eversheds Sutherland
Stephen Hopkins, Head of Global Client Development

Fabiani Cohen & Hall
Stephen M. Cohen, Partner

Faegre Drinker
Jake Kramer, Partner
Jesse Linebaugh, Partner
Jesse A. Witten, Partner

Faruki PLL
Erin E. Rhinehart, Co-Managing Partner

Fish & Richardson
James W. Babineau (Jim), Principal
David M. Barkan, Principal
Christopher O. Green, Principal

Fisher Phillips
James F. Glunt, Partner

Michael J. Bonella, Shareholder
Joseph R. Klinicki, Shareholder

Foley & Lardner
John K. Wilson, Partner

Foley Hoag
Malcolm G. Henderson, Partner
Joshua S. Jarvis, Partner

Mark A. Saloman, Partner

Forman Watkins & Krutz
Walter “W.G.” Watkins, Jr., Founding Partner

Fox Rothschild
Jeffrey P. MacHarg, Partner

Fredrikson & Byron
Joseph T. Dixon, III, Shareholder

Friedman Kaplan Seiler Adelman & Robbins
Steven M. Pesner, Senior Counsel

Gibson Dunn
Scott A. Edelman, Partner
Theane Evangelis, Partner
Bradley J. Hamburger, Partner
Allyson N. Ho, Partner
Perlette Michèle Jura, Partner
Mitchell A. Karlan, Partner
Kate Lee, Associate
Kristin A. Linsley, Partner
Harris M. Mufson, Partner
Daniel W. Nelson, Partner
Tiffany Phan, Partner

Gordon & Rees
Marc T. Thirkell, Partner

Greenberg Traurig
Tiffany A. Blofield, Shareholder
Lori G. Cohen, Vice Chair
Brian L. Duffy, Chief Executive Officer
Gregory E. Ostfeld, Shareholder
Jeff E. Scott, Shareholder

Jill K. Luft, Officer
Kevin T. McLaughlin, President & Chief Executive Officer

Henson Efron
Rochelle Hauser, Attorney, Shareholder

Scott E. Mollen, Partner

Hinshaw & Culbertson
Samuel C. Bodurtha, Partner in Charge of Boston & Providence Offices
April T. Villaverde, Partner

Hogan Lovells
Veronica Colas, Counsel
Martin J. Hahn, Partner
Mitchell J. Lazris, Partner
Meredith Manning, Partner
Michele W. Sartori, Partner

Hoover Hull Turner
Andrew W. Hull, Partner

Hunton Andrews Kurth
Michael R. Perry, Partner
Thomas R. Waskom, Partner

Husch Blackwell
Josef S. Glynias, Partner

Jackson Lewis
Stephanie L. Adler-Paindiris, Principal
Nathan W. Austin, Principal
Stephen T. Paterniti, Principal
Andreas N. Satterfield, Principal
Stephanie E. Satterfield, Principal
Amanda A. Simpson, Principal and Office Litigation Manager Orlando

Jenner & Block
Andrew Merrick, Partner
Reid Schar, Co-Chair, Litigation Department
Rachael M. Trummel, Partner

Jones Day
Bruce Bennett, Partner
Yvette McGee Brown, Partner
Steven T. Cottreau, Partner
Scott W. Cowan, Partner
Marjorie P. Duffy, Partner
Alexis S. Gilroy, Practice Co-Leader Health Care & Life Sciences
Michael A. Gleason, Partner
Jeffrey J. Jones, Partner
Christopher Lovrien, Partner
Stephanie E. Parker, Practice Co-Leader Business & Tort Litigation
Geoffrey J. Ritts, Partner
Adam W. Wiers, Partner
Jane Rue Wittstein, Of Counsel

Jones Walker
Tracy E. Kern, Partner
Andrew R. Lee, Partner
Laurie M. Riley, Partner

K&L Gates
Randy J. Clark, Partner
Jonathan M. Cohen, Partner
Jeremy Farr, Practice Area Leader
Pam K. Jacobson, Partner

Kaufman & Canoles
John E. Holloway, Member; Chair of Maritime Law

Kenney & Sams
J. Nathan Cole, Shareholder

Kilpatrick Townsend & Stockton
Justin B. Heineman, Partner

King & Spalding
Dale Giali, Partner
Stephanie F. Johnson, Partner
Craig Stanfield, Partner

Kirkland & Ellis
Stefan Atkinson, Partner
Sandra C. Goldstein, Partner
Jeanne M. Heffernan, Partner
Ryan Kane, Partner
Gregg F. LoCascio, Partner
Craig S. Primis, Partner

Latham & Watkins
Gregory G. Garre, Partner
Laura R. Washington, Partner

Lewis Brisbois
Karen L. Campbell, Partner

Philip M. Berkowitz, Shareholder
Keith A. Jacoby, Shareholder | Co-Chair, Class Action Practice Group
Jeffrey B. Jones, Shareholder
Lisa M. Kathumbi, Office Managing Shareholder
Bruce R. Millman, Senior Counsel

Littleton Park Joyce Ughetta & Kelly
C. Scott Toomey, Managing Partner

Loeb & Loeb
Wook Hwang, Partner

Mayer Brown
A. John P. Mancini, Partner
Sydney H. Mintzer, Partner
Carmine R. Zarlenga, Partner

McDermott Will & Emery
Gary B. Gertler, Partner

McDonald Hopkins
Matthew R. Rechner, Member; Chair, Energy Practice Group

Diane Flannery, Partner
J. Brian Jackson, Partner

McKool Smith
Kyle A. Lonergan, Principal

McLane Middleton
Linda S. Johnson, Director, Litigation Department and Vice Chair of Education Law Group

Adam Di Vincenzo, Partner

Miller & Chevalier
Adam P. Feinberg, Member; Vice Chair of the Executive Committee

Therese M. Doherty, Member / Co-Chair, Financial Services
Stephen J. Gulotta, Jr., Member / Managing Member, New York Office & Chair, New York Corporate
Bruce D. Sokler, Member / Co-chair, Antitrust Practice

Mitchell Silberberg & Knupp
Elaine K. Kim, Partner

Moore & Lee
Charlie C.H. Lee, Senior Partner

Morgan Lewis
Joshua M. Dalton, Partner
John C. Dodds, Partner
B. Scott McBride, Partner
Duke K. McCall, III, Partner
Aaron D. Suh, Partner

Nelson Mullins
Richard B. North, Jr., Partner
Matthew R. Schroll, Partner

Nicolaides Fink Thorpe Michaelides Sullivan
Matthew C. Lovell, Partner

Nixon Peabody
J. William Codinha, Partner

Norton Rose Fulbright
Geoffrey G. Gilbert, Partner
Kevin O’Gorman, Head of Arbitration, US; Partner-in-Charge, Houston

O’Bryan Brown & Toner
Donald K. Brown, Jr., Senior Partner

Ogletree Deakins
Melissa A. Bailey, Shareholder
Kevin P. Hishta, Shareholder
Bryant S. McFall, Shareholder
Evan R. Moses, Shareholder
Phillip B. Russell, Shareholder
Robert M. Tucker, Shareholder

Hannah Y. Chanoine, Partner
Ross B. Galin, Partner
Pamela A. Miller, Partner
Matt Powers, Partner

Mark Davies, Partner
Howard Goldwasser, Partner

Patterson Belknap
Joshua Kipnees, Partner
Steven A. Zalesin, Partner

Paul Hastings
Patrick W. Shea, Partner

Perkins Coie
Sarah E. Piepmeier, Partner
Eric B. Wolff, Partner; Firmwide Co-Chair, Appeals, Issues & Strategy Practice

Pierce Atwood
Gavin G. McCarthy, Partner

Siegmund Y. Gutman, Partner

Quinn Emanuel Urquhart & Sullivan
F. Dominic Cerrito, Partner
Richard Godfrey, Partner
Joseph Milowic, III, Director of Well-Being and Of Counsel
Robert B. Wilson, Partner

Reed Smith
Mara D. Curtis, Partner

Riker Danzig Scherer Hyland & Perretti
Anthony J. Zarillo, Jr., Partner

Riley Safer Holmes & Cancila
Joseph A. Cancila, Jr., Partner

Ropes & Gray
Jessica F. Cooney, Associate
Gregg L. Weiner, Partner

Saul Ewing Arnstein & Lehr
William T. “Toby” Eveland, Chicago Managing Partner for Saul Ewing LLP
Jeffrey S. Robbins, Partner

Seyfarth Shaw
Rebecca A. Davis, Partner
Gale G. Evans, Partner

Shapiro Arato Bach
Cynthia S. Arato, Partner

Shearman & Sterling
Adam Hakki, Senior Partner

Sheppard Mullin
Frank Falzetta, Partner
Brooke Sikora Purcell, Partner
John P. Stigi III, Partner

Shook, Hardy & Bacon
William P. Geraghty, Partner
Peter M. Henk, Partner
Lynn H. Murray, Partner
Kenneth J. Reilly, Partner

Steven J. Horowitz, Partner
Jaime L.M. Jones, Partner
Hille R. Sheppard, Partner
Angela C. Zambrano, Partner

Simmons & Simmons
Ben Jones, Partner

Steptoe & Johnson
Michael E. Flowers, Member, Director of Diversity and Inclusion

Sullivan & Cromwell
Adam R. Brebner, Special Counsel
Brian T. Frawley, Partner
Robert Giuffra, Jr., Co-Chair

Susman Godfrey
Neal S. Manne, Partner

Swanson, Martin & Bell
David E. Kawala, Partner

Thompson Hine
Thomas J. Collin, Partner
Richard De Palma, Partner; Chair, International Arbitration
Anthony C. White, Partner

Traub Lieberman
Scot E. Samis, Partner

Troutman Pepper
Richard J. Pratt, Partner

Edward P. Boyle, Partner

Wachtell, Lipton, Rosen & Katz
Marc Wolinsky, Of Counsel

Adam C. Hemlock, Partner
Jeffrey H. Perry, Partner
David L. Yohai, Partner

Wheeler Trigg O’Donnell
Michael L. O’Donnell, Firm Chair
Kathryn A. Reilly, Partner
Michael T. Williams, Co-Managing Partner

White & Case
Bryan Merryman, Partner

Wicker Smith
Constantine “Dean” Nickas, Partner

Williams & Connolly
Edward J. Bennett, Partner

Laura Leigh Geist, Partner

Jamie Gorelick, Partner
Lori A. Martin, Partner
David W. Ogden, Partner

Womble Bond Dickinson
Bradford A. De Vore, Partner

Zetlin & De Chiara
Michael S. Zetlin, Senior Partner





More than 350 in-depth interviews

Conducted between January 2022 and March 2023

Respondents receive complimentary report of benchmarks & metrics

No law firm submissions,
self-referrals, firm referrals, suggestions, or payments are accepted for inclusion.

All interviews with top legal decision makers are confidential and anonymous, by company and person.

Probed more than 350
top legal decision makers at large organizations with $700 million or more in revenue.

The BTI Client Service All-Stars 2023 draws solely on in-depth, telephone-based interviews as part of BTI’s ongoing Annual Survey of General Counsel, now in its 22nd year.

BTI is the sole sponsor of this research. BTI funds the research and controls the editorial content.

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The BTI Client Service All-Star award is a powerful differentiator for you and your firm. Based solely on unprompted feedback from clients at large and Fortune 1000 organizations, this exclusive honor conveys your commitment to superior client service. Please join us in celebrating your distinction.

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