Now in its 22nd year, the BTI Client Service All-Stars 2023 is the only ranking and attorney recognition relying solely on clients in an organic fashion. Top legal decision makers define, delineate, and designate who is best — based on real-time experience and comparison. Top legal decision makers tell us these attorneys continue to step up client service to world-class levels as they face the most uncertainty they have seen in their careers — along with some of the most complex and novel issues seen in a generation.
The BTI Client Service All-Stars know how to step in and provide the best help at the right time.
These are The BTI Client Service All-Stars for 2023.
Now in its 22nd year of publication, The BTI Client Service All-Stars is the gold standard used by corporate counsel and
law firms alike to identify the attorneys delivering the absolute best levels of client service — better than all others.
293
BTI Client Service All-Star Attorneys
142
Firms Represented
83
MVP All-Stars
Defining a BTI Client Service All-Star
Solutions
Instead of Scope
Simplifies
Practical
Situational Responsiveness
Bringing
the Best
Skilled at anticipating needs, BTI Client Service All-Stars put together teams and resources to meet a multitude of client needs — without ever being asked.
They offer these solutions as options to clients while laying out how these resources fit into client needs.
Clients tell us this approach streamlines outside counsel management and gets more work done — and they don’t have to listen to a pitch or read a proposal.
Clients love emailed recommendations they can forward to their bosses in the C-Suite and Business Units. These are short, clear, and contain minimal legalese.
Clients are able to be responsive to their bosses and learn at the same time.
It’s all about immediate impact — clients are inundated with questions about the consequences of regulatory changes, workforce issues, trade issues, and a host of related topics.
The BTI Client Service All-Stars avoid theory and stick to step-by-step actions with a focus on the here and now.
Any regulatory change — especially those impacting revenue, workforce, and technology — can result in a call from the C-Suite.
Clients have short windows to respond — and BTI Client Service All-Stars find ways to meet the urgency — bringing in other firm resources whenever needed.
These clients are confident the answers they need will arrive when needed.
Pandemic era capacity constraints and law firm ghosting left clients concerned about who is performing their work.
Not true with the BTI Client Service All-Stars in charge — each one takes the time to explain who and why an attorney is working on their matters — and ensures clients learn all this before the invoice arrives.
Congratulations to the 293 attorneys honored in the BTI Client Service All-Stars 2023
For an in-depth look at the BTI Client Service All-Stars, click on the attorney's name to visit their personal profile.
www.bticonsulting.com/bticlientserviceallstars
click here
Akin Gump Strauss Hauer & Feld
Kevin J. Wolf, Partner
Alavi Anaipakos
Demetrios Anaipakos, Partner
Allen & Overy
Gillian Holgate, Partner
Alston & Bird
Steven M. Collins, Senior Counsel
Cari K. Dawson, Partner
Angela M. Spivey, Partner
Amundsen Davis
Dennis J. Cotter, Partner
ArentFox Schiff
Caroline Turner English, Partner
Armstrong Teasdale
Darren K. Sharp, Partner
Arnold & Porter
Catherine A. Brandon, Partner
Mark D. Colley, Senior Counsel
Ariane M. Horn, Partner
Samuel Lonergan, Partner
Daphne O’Connor, Partner
Baker Botts
Andrew M. Lankler, Partner
Clint Rancher, Partner
Baker Donelson
Jennifer L. Anderson, Shareholder
Christy Tosh Crider, Shareholder
James E. Edwards Jr., Shareholder
Sara M. Turner, Shareholder
Baker Sterchi Cowden & Rice
Scott Hofer, Member
BakerHostetler
Shareef Farag, Partner, Co-Leader Wage & Hour Practice Team
Matthew C. Kane, Partner, Co-Leader Employment/Wage & Hour Class Actions Practice Team
Mario T. Milano, Associate
Marco Molina, Partner
W. Ray Whitman, Partner, Litigation Practice Group Chair
Ballard Spahr
Robert R. Baron, Jr., Partner
Lynn Oberlander, Of Counsel
Barclay Damon
Chris Harrigan, Partner
Barnes & Thornburg
Lilit Asadourian, Partner
Scott N. Godes, Partner
Sarah E. Johnston, Partner
Tracy D. Knox, Partner
Heather B. Repicky, Partner
Bartlit Beck
Sean W. Gallagher, Partner
Adam L. Hoeflich, Partner
Abby M. Mollen, Partner
Bryan Cave Leighton Paisner
Mark S. Deiermann, Senior Counsel
Buchalter
Kathryn B. Fox, Senior Counsel
Burns & Levinson
Shepard Davidson, Partner
Butler Snow
Phillip S. Sykes, Attorney
Caldwell Cassady & Curry
Bradley Caldwell, Principal
Calfee
Karl S. Beus, Partner and Co-Chair, Corporate and Finance
Carlton Fields
Harvey W. Geller, Shareholder
Kevin P. McCoy, Shareholder
Kathleen S. McLeroy, Shareholder
Mark A. Neubauer, Shareholder
Robert B. Shapiro, Of Counsel
Steven B. Weisburd, Shareholder
Carpenter Lipps & Leland
Michael H. Carpenter, Partner
Chambliss
William H. Pickering, Shareholder
Clifford Chance
Robert Houck, Partner
Clyde & Co
Frederick Fein, Partner
Cohen Ziffer Frenchman & McKenna
Adam Ziffer, Partner
Cole, Scott & Kissane
George Hooker, Partner
Constangy, Brooks, Smith & Prophete
Teresa Rider Bult, Administrative Partner and General Counsel to the Firm
Lara C. de Leon, Partner – Diversity, Equity & Inclusion Practice Group Co-Chair
Maureen R. Knight, Partner, Co-Chair Class Action
Kimberly F. Seten, Partner
Corr Cronin
Emily Brubaker Harris, Managing Partner
Covington
J. Hunter Bennett, Of Counsel
Jason A. “Jay” Carey, Partner
Thomas Repke, Partner
Cozen O’Connor
Wayne R. Rohde, Member
Cravath, Swaine & Moore
Ting S. Chen, Partner
Kevin J. Orsini, Partner
Crowell & Moring
Scott L. Winkelman, Partner
Davis Polk
Frances E. Bivens, Partner
Ronan P. Harty, Partner
Davis Wright Tremaine
Elizabeth A. McNamara, Partner
Debevoise & Plimpton
Susan Reagan Gittes, Partner
Marilyn A. Lion, Partner
John (Jay) Neukom, Partner
Maeve O’Connor, Partner
Dentons
Sandra D. Hauser, Partner
Dr. Jörg Karenfort, Partner, Global Head of Competition and Antitrust
Sonia R. Martin, Chief Executive Officer, Dentons US
Desmarais
John M. Desmarais, Partner
Devine Millimet & Branch
Suzanne Brunelle, Shareholder
DLA Piper
Loren H. Brown, Partner
John M. Hillebrecht, Partner
Matthew Holian, Partner
John R. Wellschlager, Partner
Dowd Bennett
James F. Bennett, Partner
Drew Eckl & Farnham
Sandra S. Cho, Partner
Duane Morris
L. Norwood (Woody) Jameson, Partner
Owen Newman, Partner
Eversheds Sutherland
Stephen Hopkins, Head of Global Client Development
Fabiani Cohen & Hall
Stephen M. Cohen, Partner
Faegre Drinker
Jake Kramer, Partner
Jesse Linebaugh, Partner
Jesse A. Witten, Partner
Faruki PLL
Erin E. Rhinehart, Co-Managing Partner
Fish & Richardson
James W. Babineau (Jim), Principal
David M. Barkan, Principal
Christopher O. Green, Principal
Fisher Phillips
James F. Glunt, Partner
Flaster/Greenberg
Michael J. Bonella, Shareholder
Joseph R. Klinicki, Shareholder
Foley & Lardner
John K. Wilson, Partner
Foley Hoag
Malcolm G. Henderson, Partner
Joshua S. Jarvis, Partner
FordHarrison
Mark A. Saloman, Partner
Forman Watkins & Krutz
Walter “W.G.” Watkins, Jr., Founding Partner
Fox Rothschild
Jeffrey P. MacHarg, Partner
Fredrikson & Byron
Joseph T. Dixon, III, Shareholder
Friedman Kaplan Seiler Adelman & Robbins
Steven M. Pesner, Senior Counsel
Gibson Dunn
Scott A. Edelman, Partner
Theane Evangelis, Partner
Bradley J. Hamburger, Partner
Allyson N. Ho, Partner
Perlette Michèle Jura, Partner
Mitchell A. Karlan, Partner
Kate Lee, Associate
Kristin A. Linsley, Partner
Harris M. Mufson, Partner
Daniel W. Nelson, Partner
Tiffany Phan, Partner
Gordon & Rees
Marc T. Thirkell, Partner
Greenberg Traurig
Tiffany A. Blofield, Shareholder
Lori G. Cohen, Vice Chair
Brian L. Duffy, Chief Executive Officer
Gregory E. Ostfeld, Shareholder
Jeff E. Scott, Shareholder
Greensfelder
Jill K. Luft, Officer
Kevin T. McLaughlin, President & Chief Executive Officer
Henson Efron
Rochelle Hauser, Attorney, Shareholder
Herrick
Scott E. Mollen, Partner
Hinshaw & Culbertson
Samuel C. Bodurtha, Partner in Charge of Boston & Providence Offices
April T. Villaverde, Partner
Hogan Lovells
Veronica Colas, Counsel
Martin J. Hahn, Partner
Mitchell J. Lazris, Partner
Meredith Manning, Partner
Michele W. Sartori, Partner
Hoover Hull Turner
Andrew W. Hull, Partner
Hunton Andrews Kurth
Michael R. Perry, Partner
Thomas R. Waskom, Partner
Husch Blackwell
Josef S. Glynias, Partner
Jackson Lewis
Stephanie L. Adler-Paindiris, Principal
Nathan W. Austin, Principal
Stephen T. Paterniti, Principal
Andreas N. Satterfield, Principal
Stephanie E. Satterfield, Principal
Amanda A. Simpson, Principal and Office Litigation Manager Orlando
Jenner & Block
Andrew Merrick, Partner
Reid Schar, Co-Chair, Litigation Department
Rachael M. Trummel, Partner
Jones Day
Bruce Bennett, Partner
Yvette McGee Brown, Partner
Steven T. Cottreau, Partner
Scott W. Cowan, Partner
Marjorie P. Duffy, Partner
Alexis S. Gilroy, Practice Co-Leader Health Care & Life Sciences
Michael A. Gleason, Partner
Jeffrey J. Jones, Partner
Christopher Lovrien, Partner
Stephanie E. Parker, Practice Co-Leader Business & Tort Litigation
Geoffrey J. Ritts, Partner
Adam W. Wiers, Partner
Jane Rue Wittstein, Of Counsel
Jones Walker
Tracy E. Kern, Partner
Andrew R. Lee, Partner
Laurie M. Riley, Partner
K&L Gates
Randy J. Clark, Partner
Jonathan M. Cohen, Partner
Jeremy Farr, Practice Area Leader
Pam K. Jacobson, Partner
Kaufman & Canoles
John E. Holloway, Member; Chair of Maritime Law
Kenney & Sams
J. Nathan Cole, Shareholder
Kilpatrick Townsend & Stockton
Justin B. Heineman, Partner
King & Spalding
Dale Giali, Partner
Stephanie F. Johnson, Partner
Craig Stanfield, Partner
Kirkland & Ellis
Stefan Atkinson, Partner
Sandra C. Goldstein, Partner
Jeanne M. Heffernan, Partner
Ryan Kane, Partner
Gregg F. LoCascio, Partner
Craig S. Primis, Partner
Latham & Watkins
Gregory G. Garre, Partner
Laura R. Washington, Partner
Lewis Brisbois
Karen L. Campbell, Partner
Littler
Philip M. Berkowitz, Shareholder
Keith A. Jacoby, Shareholder | Co-Chair, Class Action Practice Group
Jeffrey B. Jones, Shareholder
Lisa M. Kathumbi, Office Managing Shareholder
Bruce R. Millman, Senior Counsel
Littleton Park Joyce Ughetta & Kelly
C. Scott Toomey, Managing Partner
Loeb & Loeb
Wook Hwang, Partner
Mayer Brown
A. John P. Mancini, Partner
Sydney H. Mintzer, Partner
Carmine R. Zarlenga, Partner
McDermott Will & Emery
Gary B. Gertler, Partner
McDonald Hopkins
Matthew R. Rechner, Member; Chair, Energy Practice Group
McGuireWoods
Diane Flannery, Partner
J. Brian Jackson, Partner
McKool Smith
Kyle A. Lonergan, Principal
McLane Middleton
Linda S. Johnson, Director, Litigation Department and Vice Chair of Education Law Group
Milbank
Adam Di Vincenzo, Partner
Miller & Chevalier
Adam P. Feinberg, Member; Vice Chair of the Executive Committee
Mintz
Therese M. Doherty, Member / Co-Chair, Financial Services
Stephen J. Gulotta, Jr., Member / Managing Member, New York Office & Chair, New York Corporate
Bruce D. Sokler, Member / Co-chair, Antitrust Practice
Mitchell Silberberg & Knupp
Elaine K. Kim, Partner
Moore & Lee
Charlie C.H. Lee, Senior Partner
Morgan Lewis
Joshua M. Dalton, Partner
John C. Dodds, Partner
B. Scott McBride, Partner
Duke K. McCall, III, Partner
Aaron D. Suh, Partner
Nelson Mullins
Richard B. North, Jr., Partner
Matthew R. Schroll, Partner
Nicolaides Fink Thorpe Michaelides Sullivan
Matthew C. Lovell, Partner
Nixon Peabody
J. William Codinha, Partner
Norton Rose Fulbright
Geoffrey G. Gilbert, Partner
Kevin O’Gorman, Head of Arbitration, US; Partner-in-Charge, Houston
O’Bryan Brown & Toner
Donald K. Brown, Jr., Senior Partner
Ogletree Deakins
Melissa A. Bailey, Shareholder
Kevin P. Hishta, Shareholder
Bryant S. McFall, Shareholder
Evan R. Moses, Shareholder
Phillip B. Russell, Shareholder
Robert M. Tucker, Shareholder
O’Melveny
Hannah Y. Chanoine, Partner
Ross B. Galin, Partner
Pamela A. Miller, Partner
Matt Powers, Partner
Orrick
Mark Davies, Partner
Howard Goldwasser, Partner
Patterson Belknap
Joshua Kipnees, Partner
Steven A. Zalesin, Partner
Paul Hastings
Patrick W. Shea, Partner
Perkins Coie
Sarah E. Piepmeier, Partner
Eric B. Wolff, Partner; Firmwide Co-Chair, Appeals, Issues & Strategy Practice
Pierce Atwood
Gavin G. McCarthy, Partner
Proskauer
Siegmund Y. Gutman, Partner
Quinn Emanuel Urquhart & Sullivan
F. Dominic Cerrito, Partner
Richard Godfrey, Partner
Joseph Milowic, III, Director of Well-Being and Of Counsel
Robert B. Wilson, Partner
Reed Smith
Mara D. Curtis, Partner
Riker Danzig Scherer Hyland & Perretti
Anthony J. Zarillo, Jr., Partner
Riley Safer Holmes & Cancila
Joseph A. Cancila, Jr., Partner
Ropes & Gray
Jessica F. Cooney, Associate
Gregg L. Weiner, Partner
Saul Ewing Arnstein & Lehr
William T. “Toby” Eveland, Chicago Managing Partner for Saul Ewing LLP
Jeffrey S. Robbins, Partner
Seyfarth Shaw
Rebecca A. Davis, Partner
Gale G. Evans, Partner
Shapiro Arato Bach
Cynthia S. Arato, Partner
Shearman & Sterling
Adam Hakki, Senior Partner
Sheppard Mullin
Frank Falzetta, Partner
Brooke Sikora Purcell, Partner
John P. Stigi III, Partner
Shook, Hardy & Bacon
William P. Geraghty, Partner
Peter M. Henk, Partner
Lynn H. Murray, Partner
Kenneth J. Reilly, Partner
Sidley
Steven J. Horowitz, Partner
Jaime L.M. Jones, Partner
Hille R. Sheppard, Partner
Angela C. Zambrano, Partner
Simmons & Simmons
Ben Jones, Partner
Steptoe & Johnson
Michael E. Flowers, Member, Director of Diversity and Inclusion
Sullivan & Cromwell
Adam R. Brebner, Special Counsel
Brian T. Frawley, Partner
Robert Giuffra, Jr., Co-Chair
Susman Godfrey
Neal S. Manne, Partner
Swanson, Martin & Bell
David E. Kawala, Partner
Thompson Hine
Thomas J. Collin, Partner
Richard De Palma, Partner; Chair, International Arbitration
Anthony C. White, Partner
Traub Lieberman
Scot E. Samis, Partner
Troutman Pepper
Richard J. Pratt, Partner
Venable
Edward P. Boyle, Partner
Wachtell, Lipton, Rosen & Katz
Marc Wolinsky, Of Counsel
Weil
Adam C. Hemlock, Partner
Jeffrey H. Perry, Partner
David L. Yohai, Partner
Wheeler Trigg O’Donnell
Michael L. O’Donnell, Firm Chair
Kathryn A. Reilly, Partner
Michael T. Williams, Co-Managing Partner
White & Case
Bryan Merryman, Partner
Wicker Smith
Constantine “Dean” Nickas, Partner
Williams & Connolly
Edward J. Bennett, Partner
Willkie
Laura Leigh Geist, Partner
WilmerHale
Jamie Gorelick, Partner
Lori A. Martin, Partner
David W. Ogden, Partner
Womble Bond Dickinson
Bradford A. De Vore, Partner
Zetlin & De Chiara
Michael S. Zetlin, Senior Partner
Methodology
INTERVIEWS:
TIME FRAME:
INCENTIVES:
More than 350 in-depth interviews
Conducted between January 2022 and March 2023
Respondents receive complimentary report of benchmarks & metrics
No law firm submissions,
self-referrals, firm referrals, suggestions, or payments are accepted for inclusion.
All interviews with top legal decision makers are confidential and anonymous, by company and person.
Probed more than 350
top legal decision makers at large organizations with $700 million or more in revenue.
The BTI Client Service All-Stars 2023 draws solely on in-depth, telephone-based interviews as part of BTI’s ongoing Annual Survey of General Counsel, now in its 22nd year.
BTI is the sole sponsor of this research. BTI funds the research and controls the editorial content.
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