The Mad Clientist - The BTI Consulting Group

BTI Client Service A-Team: The Law Firms Best at Showing Commitment to Help

Commitment to Help is the single most influential factor in evaluating client service performance — bar none. Commitment is a binary issue. It’s there or it’s not. Clients assess every single law firm to determine who is committed to helping them — and who is not. Also, learn what it…

BTIConsultingApril 6, 2022

The Mad Clientist

Just In: Clients Single Out 30 Law Firms Delivering the Best Client Service

Clients face even more demands from their management than last year. They need answers faster — and more practical advice than ever. Top legal decision makers point to 30 law firms as best able to not only meet these needs — but exceed them. These firms are the BTI Client…

Michael RynowecerMarch 30, 2022

The Mad Clientist

59 Law Firms Improve Client Service More Than All Others

Think of client service as a race. You face at least 2 major challengers; other law firms serving your clients, your firm’s past performance, and client expectations. The best performing firms are always working to beat all 3. Client service expectations are soaring. Every change in world events adds a…

Michael RynowecerMarch 23, 2022

The Mad Clientist

The 7 New Trends Your Clients Want You to Know

So many crises — so little time. Each new unexpected event brings a flurry of questions about the impact and what to do. As clients continue to manage through each event — their work habits change as do their expectations of law firms. Eventually, this translates into new relationships, outside…

Michael RynowecerMarch 16, 2022

The Mad Clientist

What Celtics Legend Larry Bird Can Teach Law Firms About the Big 4

After any timeout in a close playoff game, Larry Bird would tell the player guarding him exactly who would shoot the ball — usually Larry himself — and from where. Most players either didn’t believe him, became unnerved, or took umbrage with Mr. Bird’s implication about the inability to stop…

Michael RynowecerMarch 9, 2022

The Mad Clientist

3 Things You Can Learn From Your Clients’ Searches on the BTI Client Service All-Stars Directory

Top legal decision makers are looking for the BTI Client Service All-Stars at record levels. More than 38,000 have searched our brand new BTI Client Service All-Stars 2022 directory since we launched on February 8, 2022. Clients are keenly interested in learning more about these elite attorneys. Their searches reveal…

Michael RynowecerMarch 2, 2022

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BTI Client Service A-Team: The Law Firms Best at Showing Commitment to Help

Just In: Clients Single Out 30 Law Firms Delivering the Best Client Service

59 Law Firms Improve Client Service More Than All Others

The 7 New Trends Your Clients Want You to Know

What Celtics Legend Larry Bird Can Teach Law Firms About the Big 4

3 Things You Can Learn From Your Clients’ Searches on the BTI Client Service All-Stars Directory