The Mad Clientist Archives - Page 55 of 85

What Attorneys Think and What Clients Hear: A Client Communication How To

Communication: one of the biggest gripes clients have with law firms. In this month's Client Relationship Lab we'll take an in-depth look at how to communicate effectively so clients aren't left to their own imagination about what their attorneys are doing for them.These 3 building blocks of successful client communication…

Michael RynowecerFebruary 27, 2017

The Mad Clientist

GCs Say Dealing with Law Firms Tiring, Cumbersome

Your client’s time is way more valuable than money. Your clients will tolerate your higher rates and budgets much longer than you wasting their time. While clients don’t like to do it, they can rejigger budgets and apply more price pressure to future work to try to manage their overall…

Michael RynowecerFebruary 22, 2017

The Mad Clientist

Client Development: The Key to Dramatic Growth

This week The Mad Clientist discusses building your budget by separating out client-specific activities vs. broader initiatives to dramatically increase growth.You can view the video below, or on YouTube directly here: https://youtu.be/wTIabDMcO9Q We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box at the…

Michael RynowecerFebruary 20, 2017

The Mad Clientist

The 6 Traits of a BTI Client Service All-Star

Michael RynowecerFebruary 15, 2017

The Mad Clientist

Understanding Your Client’s Business = Higher Rates

The secret to large law winning more business and higher rates? Not as big a secret as you might think.You can view the video below, or on YouTube directly here: https://youtu.be/beJXoKen1pI We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box at the upper…

Michael RynowecerFebruary 13, 2017

The Mad Clientist

GCs Name 319 Attorneys Absolutely Best at Client Service

319 attorneys from 160 law firms stand out as absolutely best at client service. Not just great—but head and shoulders above the rest as defined solely by clients. These are the BTI Client Service All-Stars 2017. This report celebrates these remarkable attorneys and their ability to rise above all others…

Michael RynowecerFebruary 8, 2017

The Mad Clientist

How Clients Hire: Largest Legal Spenders Look for New Law Firms on LinkedIn

LinkedIn’s day has come. The most demanding and sophisticated Chief Legal Officers in the world are hiring new attorneys through LinkedIn.Power Users Are the Power SpendersTop CLOs’ hunger for new approaches leads them to LinkedIn—and to new attorneys. 21% of top legal decision makers are actively using LinkedIn to find…

Michael RynowecerFebruary 1, 2017

The Mad Clientist

What Clients Are Actually Using Your Website For

Your website plays 2 roles: 1 for your clients and 1 for everyone else. The Mad Clientist breaks down how large law is positioning their websites in today's marketplace.You can view the video below, or on YouTube directly here: https://youtu.be/iy0O0jrJyXI We’ll be releasing videos here on The Mad Clientist blog every…

Michael RynowecerJanuary 30, 2017

The Mad Clientist

The Worst of the Worst Pitches

The last we checked RFPs issued by clients were at an all-time high. This means a peak in presentations by law firms. A small number were truly excellent—blowing clients away and gaining new work for these law firms. Clients describe most as between acceptable and numbing. But, these potential clients…

Michael RynowecerJanuary 25, 2017

The Mad Clientist

7 Deadly Sins: Billing Practices Killing Client Relationships

Your bill: the one communication clients are going to be invested in reviewing and understanding thoroughly.Bills are the only factor every attorney has in common when delivering work to clients—regardless of which clients you are serving and what practice areas you are in. In the first installment of BTI's newest video…

Michael RynowecerJanuary 23, 2017