The Mad Clientist Archives - Page 47 of 86

Separating Fact from Fiction: Why Attorneys Are Never Responsive Enough

Your clients think in terms of minutes and hours when looking for responses to their questions. Just over 80% of clients expect an immediate response to their texts and emails. Immediate, in their minds, means 1 to 2 hours*.The majority of calls to attorneys are prompted by a question or…

Michael RynowecerOctober 25, 2017

The Mad Clientist

The Value Equation Cheat Sheet: Delivering Superior Value

Delivering superior value to your clients isn't only about doing more than what's expected of you. With this Value Equation Cheat Sheet, Jennifer Dezso shows you how to talk about value with clients so their decision to hire you isn’t solely based on price.You can view the video below, or…

Michael RynowecerOctober 23, 2017

The Mad Clientist

Clients Find New Money to Send to Outside Law Firms

Follow the money. The money will always tell you the story.This money is going back to outside counsel. Flying right into the face of conventional thinking after 7 years of watching clients bring work in house—it’s going right back out again to outside law firms. But, how it’s going and…

Michael RynowecerOctober 18, 2017

The Mad Clientist

Winning the Race for Digital Commerce

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.

Michael RynowecerOctober 18, 2017

The Mad Clientist

Transform Customer Experience with an Intelligent Client Management

Michael RynowecerOctober 18, 2017

The Mad Clientist

Hedge Funds This Year, Explained

Michael RynowecerOctober 18, 2017

The Mad Clientist

How Client Focus Can Go So Wrong

The quest for the best solution can make even the most savvy, thoughtful professional tone deaf.Clients think of client focus as you working towards meeting their targeted objective, which may or may not be the perfect solution. 70% of lawyers define client focus as coming up with the best possible…

Michael RynowecerOctober 11, 2017

The Mad Clientist

Building Activity-Based Client Service Metrics

Aligning partner objectives with client service metrics changes the effectiveness of client service standards for the better. The Mad Clientist shares 3 of the activity-based metrics top-performing firms use to help you get started.You can view the video below, or on YouTube directly here: https://youtu.be/OR2fW4roNMw We’ll be releasing videos here on…

Michael RynowecerOctober 9, 2017

The Mad Clientist

BTI Practice Outlook 2018: Changes, Trends and Opportunities for Law Firms

Make the best decisions for your firm with data and insight straight from your clients—and your potential clients—on how they plan to divvy up their outside counsel budgets in 2018. BTI Practice Outlook draws on 350 in-depth interviews with corporate counsel at the world’s largest companies to map out the most reliable,…

Michael RynowecerOctober 9, 2017

The Mad Clientist

Exactly When, Where and How the Big 4 Will Steal Your Firm’s Best Clients

PwC is out to steal your clients. They just told you so.PwC, through its legal arm, ILC Legal, has formally announced its intentions to open its US office. ILC indicated it will “wait to see how the market reacts” to decide its future plans—we interpret this comment to mean: How…

Michael RynowecerOctober 4, 2017