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The Mad Clientist

What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want The Mad Clientist

What Clients Really Expect from Attorneys—Part 1: Understanding What Clients Want

Not meeting client objectives can leave clients feeling dissatisfied as much, if not more than, the results of the legal outcome. Understanding what your clients want from the very beginning of a matter can affect the success or failure of your client relationship.Jennifer Dezso, BTI Principal, shares one of the…
Michael Rynowecer
October 2, 2017
Is Poor Matter Management Putting Your Client Relationships at Risk? The Mad Clientist

Is Poor Matter Management Putting Your Client Relationships at Risk?

Clients want project management from their legal providers and it's clear they are not receiving it. When clients mention issues with poor project management they are focused on 4 core areas: staffing, timelines, budgeting & billing, and changes in scope. See how setting and managing client expectations in these areas…
Michael Rynowecer
September 25, 2017
The Product Liability Litigation Outlook for 2018 The Mad Clientist

The Product Liability Litigation Outlook for 2018

Clients facing Product Liability actions report larger claims in a broader array of industries. A growing number of companies are selling their products on a global scale—meaning exponentially more customers using their products. Meaning exponentially more customers are exposed to potential product-related issues, providing more opportunity for plaintiff’s counsel to…
Michael Rynowecer
September 20, 2017
The Complex Labor and Employment Litigation Outlook for 2018 The Mad Clientist

The Complex Labor and Employment Litigation Outlook for 2018

The complex segment of Labor and Employment keeps getting ever more complex. Clients are acutely sensitive to large-scale labor-related issues turning into expensive and highly public issues—the kind which can sour class actions and attract the attention of regulators. These issues demand client teams and client insight. Clients also see…
Michael Rynowecer
September 19, 2017