The Mad Clientist Archives - Page 29 of 85

Kirkland Crushes $4 billion, What They Do and How They Do It

“I don’t know what their (Kirkland & Ellis) system is, but every partner I meet falls all over themselves to outdo the other in client service and make things happen for us. It’s kind of amazing. I love it.” Managing Director, Large Private Equity Fund Think of the implications, a…

Michael RynowecerApril 8, 2020

The Mad Clientist

BTI Pandemic Update: Outside Counsel Spending & 5 Other Insights Into Client Thinking

Clients' spending is linked to company activity (revenue), how stalled their legal issues are, and their future view. Most top legal decision makers tell us they believe the acute phase of the pandemic and its economic consequences will be relatively short term – think months not years. The implications are…

Michael RynowecerApril 1, 2020

The Mad Clientist

7 New Insights from Managing Partners On a New Kind of Crisis

No one knows what to expect. But the near term is not good – or worse depending on who you talk to. I reached out my longtime friend and collaborator, Patrick McKenna, to see what we could learn from leadership partners about what law firms are doing and how they are thinking. We…

Michael RynowecerMarch 25, 2020

The Mad Clientist

Cyber is Surging – Here are the Law Firms in the Lead & How to Catch Them

Cybersecurity is already the top source of client insomnia. And now it's even more serious. The deluge of remote workers accessing the cloud, servers, and transferring data adds to clients’ sleepless nights—and their needs. Clients tell us 109 law firms stand above all others for their Cybersecurity and Data Privacy…

Michael RynowecerMarch 18, 2020

The Mad Clientist

BTI Pandemic Update – 7 New Insights Into Client Thinking

One thing is for sure. Top legal decision makers see a surging workload. They see their backlog climbing. And they are being asked a lot of questions. BTI conducted 2 flash surveys to get a read on what they are thinking and what to expect on everything from risk, to…

Michael RynowecerMarch 17, 2020

The Mad Clientist

2 Bigger Nightmares than COVID-19 Keeping Clients Up at Night

COVID-19 is scary. The impacts and outcomes are far from certain. We may be looking at a case of the devil you know is worse than the devil you don’t. Top legal decision makers are staring at key issues causing sleepless nights—not including coronavirus. They must be serious. And you…

Michael RynowecerMarch 11, 2020

The Mad Clientist

The Impact of Coronavirus on Client Thinking: First Look

Let’s hope it is short-lived and has minimal impact overall. But it will have both short-term and lingering implications on client thinking. And it will change the way we think about many things around law. Here are 13 things to anticipate: Litigation continues on but parties are somewhat suddenly more…

Michael RynowecerMarch 3, 2020

The Mad Clientist

Your Best Closing Line Ever to Book New Business

You positioned the whole thing in your favor. You prepped like it was a bet-the-company matter. You followed up. And followed up again, and again with meaningful insights and questions. And, you educated your prospect. You taught them something important to them. Doing all this—making the chemistry right—your potential client…

Michael RynowecerFebruary 26, 2020

The Mad Clientist

40% of Law Firms Now Use Industry Groups—Here Are 8 Ways to Turbocharge Yours

Industry groups are a bet. Low-risk/high-reward—but a bet, nonetheless. Firms are betting they will attract marquee clients and fuel existing relationships. Those who don’t use industry groups are betting their marketing won’t be diluted by the rapidly growing list of firms who do. At 36.9%, more law firms than ever…

Michael RynowecerFebruary 19, 2020

The Mad Clientist

Here’s What Clients Really Think about Your Email Alerts

Every law firm sends them. Some send dozens. A couple send hundreds. All end up fundamentally in the same place. Clients report they receive so many email alerts saying essentially the same thing. So, here is what clients think about all these emails alerts: 64% consider them a necessary inconvenience—they…

Michael RynowecerFebruary 12, 2020