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The Mad Clientist

3 Things You Can Learn From Your Clients’ Searches on the BTI Client Service All-Stars Directory The Mad Clientist

3 Things You Can Learn From Your Clients’ Searches on the BTI Client Service All-Stars Directory

Top legal decision makers are looking for the BTI Client Service All-Stars at record levels. More than 38,000 have searched our brand new BTI Client Service All-Stars 2022 directory since we launched on February 8, 2022. Clients are keenly interested in learning more about these elite attorneys. Their searches reveal…
Michael Rynowecer
March 2, 2022
Hybrid Workplaces Are Here to Stay — This Is What Your Clients and Associates Want Most The Mad Clientist

Hybrid Workplaces Are Here to Stay — This Is What Your Clients and Associates Want Most

50% of clients want to work 2.4 days remotely. 50% of associates want to work 2.5 days a week remotely. We will call this a match. And, there is one more big thing on which they agree will drive the successful hybrid workplace. Both groups are adamant about selecting their…
Michael Rynowecer
February 23, 2022
6 Reasons Clients Single Out This Year’s BTI Client Service All-Stars The Mad Clientist

6 Reasons Clients Single Out This Year’s BTI Client Service All-Stars

Top legal decision makers point to 6 reasons well beyond super responsiveness and client focus to define the pinnacle of client service — which is exactly where the BTI Client Service All-Stars stand. These 6 reasons are:BTI Client Service All-Stars are sensible, realistic, appropriate, and immediately helpful. Clients can instantly…
Michael Rynowecer
February 16, 2022
Clients Single Out 565 Attorneys Absolutely Best at Client Service The Mad Clientist

Clients Single Out 565 Attorneys Absolutely Best at Client Service

Top clients single out 565 attorneys delivering the absolute best client service — standing above all others. These are the BTI Client Service All-Stars 2022. Corporate legal decision makers single out each BTI Client Service All-Star — by name and in an unprompted manner. No attorney or firm can self-nominate,…
Michael Rynowecer
February 9, 2022
More than 1/2 of Clients Adopt New World View: Have You Adjusted Your Lens? The Mad Clientist

More than 1/2 of Clients Adopt New World View: Have You Adjusted Your Lens?

55% of top legal decision makers adopted a new world view. They are changing the filter through which they look at and manage legal affairs. The result of almost 2 years of surprises, changes, new demands and circumstances — clients are looking at their world differently. And these are likely…
Michael Rynowecer
February 2, 2022