Mad Clientist Archives - Page 20 of 53 - The BTI Consulting Group

The Easiest Way to Earn Work from Existing Clients

In The Mad Clientist's newest video he shares the easiest way for you to find ways to provide immediate value to your clients—saving them both time and money—while earning you additional business.You can view the video below, or on YouTube directly here: https://youtu.be/VzXGkhvxhCY We’ll be releasing videos here on The Mad…

Michael RynowecerSeptember 1, 2017

The Mad Clientist

What the FZK is Up with Client Service?

I confess to loving all 26 letters in The Mad Clientist’s ABCs of Client Service equally. This easy read of a book takes a short and lighthearted look at a deadly serious topic—improving client service to drive new business. But I admit, I am especially partial to the letters F, Z,…

Michael RynowecerAugust 30, 2017

The Mad Clientist

5 Steps to Delivering More Value without Discounting Fees

Pricing discussions with clients tend to end with the same question: What discount can I get?Jennifer Dezso, BTI Principal, shares the 5 steps to take to show how much value you bring while establishing the precedent the relationship is going to be built on moving forward—one that doesn't include discounts. You…

Michael RynowecerAugust 28, 2017

The Mad Clientist

GCs Name 15 Peak Performing Law Firms

Client-facing activities are not all exactly equal. A few rise above all the many other important and influential things law firms do to deliver their services. Client service stands squarely at the very top of the heap. Client service drives new business, client retention, and higher rates. Your brand comes…

Michael RynowecerAugust 23, 2017

The Mad Clientist

The Most Recommended Law Firms 2017

Top legal decision makers have a time-honored code—they will recommend the law firms who do a much better job than anyone else. Even the most contentious competitors will share these recommendations for one simple reason—each one knows they could easily face a high-cost-of-failure circumstance—and want to know what the best…

Michael RynowecerAugust 16, 2017

The Mad Clientist

Creating an Effective Risk Assessment Tool for Clients

The Mad Clientist shares a quick and effective way for law firms of all sizes to create a useful risk assessment tool for each of your clients.You can view the video below, or on YouTube directly here: https://youtu.be/kVcAuSOknGA We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe…

Michael RynowecerAugust 14, 2017

The Mad Clientist

Clients Name the Law Firms with the Best Collaboration

Collaboration within a law firm—or lack thereof—stares right in your client’s eyes. Any matter or issue larger than a bread box demands attorneys work together. Your clients are acutely aware of the levels of collaboration with each client experience. Clients hesitate to give more than one or two matters to…

Michael RynowecerAugust 9, 2017

The Mad Clientist

Business Development Training: Focus on Your Best Assets

Law firms who train all attorneys in business development tactics equally risk far more than the firms who are more focused in their efforts.You can view the video below, or on YouTube directly here: https://youtu.be/h4c6NXkwPdE We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the…

Michael RynowecerAugust 7, 2017

The Mad Clientist

The Law Firms with the Best Associates

“Let’s face it, most firms I know and deal with hide their associates behind a big wall of partners. It’s like they think we don’t know they’re there and do the work,” said an EVP and General Counsel at a Large Financial Institution BTI spoke with during our annual survey.…

Michael RynowecerAugust 2, 2017

The Mad Clientist

Growing the Biggest Portion of Your Client Base

Design a growth strategy for the biggest portion of your client base—no matter the size of your firm. You can view the video below, or on YouTube directly here: https://youtu.be/PYz_7UH7qXs We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box at the upper right of…

Michael RynowecerJuly 31, 2017