Mad Clientist Archives - Page 2 of 52 - The BTI Consulting Group

Clients Single Out 296 Attorneys from 148 Firms for The Best Client Service

Only clients can pinpoint the attorneys who are best-of-the-best at client service. We asked them to pinpoint these individuals by name — these are The BTI Client Service All-Stars. This research, the report, and the online directory serve as the gold standard to uncover the best. Used by law firms…

Michael RynowecerJune 5, 2024

The Mad Clientist

Law Firm Culture: What Top Leaders are Doing to Drive Change

Culture can and does drive success in a law firm. Most firms rely on unwritten rules and past behaviors to define their culture. This approach embraces inertia and creates barriers to learning the culture, never mind thriving in it. Building improved culture is rarely a topic of discussion. As one…

Michael RynowecerMay 29, 2024

The Mad Clientist

5 Hacks to Double Your Networking with Half the Effort

Networking is a whole new ball game. In-person networking is still important but no longer the only — or best — option. Savvy networkers are using new strategies to make more high-quality contacts. These relationships are more enduring and bring more value to you and your network. The new approaches…

Michael RynowecerMay 22, 2024

The Mad Clientist

67 Firms Best at Cost Control — And You’ll Never Guess Why

Say goodbye to protracted rate negotiations. You can also skip the mandatory rate cuts, RFPs, elaborate reporting protocols, stringent oversight, and micromanagement — all of which are the typical reaction to cost control. The days of draconian cost management are over for now. “I have complete confidence the cost will…

Michael RynowecerMay 15, 2024

The Mad Clientist

Dissecting Law Firm Strategic Planning — 11 Take-Aways

Strategic planning graduated from mandatory monotony to mission-critical. Law firms have more money at risk than ever — and the future is made up of bets and choices. These bets include markets, talents, changing demands of law firms by attorneys and clients — and the free-for-all developing as law firms…

Michael RynowecerMay 8, 2024

The Mad Clientist

Law Firm Leaders Tackling 13 Strategic Issues — 4 Dominate

Law firm leaders are getting their arms around 13 issues impacting their strategies — 4 dominate. Based on the survey my longtime friend and collaborator, internationally recognized law firm consultant Patrick McKenna, and I conducted with more than 200 law firm leaders — we uncovered the top strategic issues standing…

Michael RynowecerMay 1, 2024

The Mad Clientist

Law Firm Client Service Plunges — 7 Reasons Why

Every year, we ask more than 300 corporate counsel about the law firms they recommend to a peer — no name, prompts, or suggestions provided. It’s all organic. The results: Only 35% recommend their primary law firms to a peer — down from 69.1% a mere 4 years ago. This…

Michael RynowecerApril 24, 2024

The Mad Clientist

64 Law Firms with the Most Improved Client Service

These firms are making a bet. They are betting investments in client service in a perceived fragile market will deliver immediate and lasting value — both strategic and financial. Only 64 law firms managed to improve client service performance in 2024 — according to corporate counsel. This equates to just…

Michael RynowecerApril 17, 2024

The Mad Clientist

36 Vexing Problems Facing Clients: Everything Else is Low-Rate Noise

Novel and complex legal needs are rapidly eclipsing the straightforward and difficult needs. The law firms snagging this work learned quickly how to pivot and change strategies. Their client feedback gave them early insight into new needs and these firms developed new business tactics. They target corporate counsel’s most vexing…

Michael RynowecerMarch 13, 2024

The Mad Clientist

All 121 Law Firms Best at Meeting Novel, New, and Strategic Needs

Complex, new, and novel matters are driving the market — as are transformational and strategic M&A. These create new demands for clients — who are enjoying the challenge — and their outside counsel. These new demands include the ability to: Serve as the source of new ideas Develop brand new…

Michael RynowecerMarch 6, 2024