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Building Activity-Based Client Service Metrics The Mad Clientist

Building Activity-Based Client Service Metrics

Aligning partner objectives with client service metrics changes the effectiveness of client service standards for the better. The Mad Clientist shares 3 of the activity-based metrics top-performing firms use to help you get started.You can view the video below, or on YouTube directly here: https://youtu.be/OR2fW4roNMw We’ll be releasing videos here on…
Michael Rynowecer
October 9, 2017
Is Poor Matter Management Putting Your Client Relationships at Risk? The Mad Clientist

Is Poor Matter Management Putting Your Client Relationships at Risk?

Clients want project management from their legal providers and it's clear they are not receiving it. When clients mention issues with poor project management they are focused on 4 core areas: staffing, timelines, budgeting & billing, and changes in scope. See how setting and managing client expectations in these areas…
Michael Rynowecer
September 25, 2017