Law Firms Archives - Page 33 of 48 - The BTI Consulting Group

Only 4 Years Until AI Hits Big Time

Review your plans, make your decisions, and mark your calendars.Clients have a schedule for when the future will arrive. Top legal decision makers see AI making an impact in 3.96 years. The outlook for how law firms develop and implement AI may be up in the air – but client…

Michael RynowecerJanuary 24, 2018

The Mad Clientist

And the Winner of Best Strategy Is…

Law firms love to measure the growth. Not so much for market share.Market share gains or losses tell you how much business and the extent of clients you gained or lost versus other firms. You can add a whole new dimension to your strategic performance by looking at profits at…

Michael RynowecerJanuary 17, 2018

The Mad Clientist

How Clients Hire: Top Clients Impose Law Firm Hiring Moratorium

A group of forward-looking top legal decision makers have stopped hiring new law firms.“I am tired of spending my time listening to the same old story. They all say the same things. There is no point. It isn’t like I don’t know what I am going to get. I’ll work…

Michael RynowecerJanuary 10, 2018

The Mad Clientist

Superstitions and Customs to Guide or Haunt Your New Year

A certain rock star litigator will wear 1 of only 2 ties when delivering closing arguments. He may add a new tie to this elite collection, but, only if he has success in less serious matters enough times for it to earn its keep as a good-luck tie.A top rainmaker…

Michael RynowecerJanuary 3, 2018

The Mad Clientist

Smart Questions To Get Clients To Open Up

Developing business doesn't happen by asking questions with yes or no answers. Truly understanding your clients' needs—and how your firm can help—comes from asking situational questions which drive robust answers. In this week's video, The Mad Clientist walks you through creating scenarios to get your clients talking.You can view the…

Michael RynowecerDecember 18, 2017

The Mad Clientist

The 16 Most Important Trends and Opportunities for 2018

Ten years in the making—growth in outside counsel spending returns. Before we party like its 2007, it’s important to realize the 2018 increase is different. 2007 saw new money flooding the market. In 2018, clients are making a strategic choice to move money from in-house staff to outside law firms.…

Michael RynowecerDecember 13, 2017

The Mad Clientist

The 4 Biggest Client Service Turkeys of 2017

Next week we will give thanks for all our good fortune. This week, The Mad Clientist gives thanks for all we can learn from the most egregious acts of client service. While these may provide a few laughs, they also provide insight into how clients think about their interactions and…

Michael RynowecerNovember 15, 2017

The Mad Clientist

How The BTI Client Service 30 Outperforms Everyone Else

This week The Mad Clientist shares 6 key things The BTI Client Service 30 do to outperform their competition and deliver the very best client service to their clients—and potential clients.You can view the video below, or on YouTube directly here: https://youtu.be/JPw-5twKjSM We’ll be releasing videos here on The Mad…

Michael RynowecerNovember 13, 2017

The Mad Clientist

Unspoken Criteria Clients Use to Evaluate Your RFP

Clients are becoming much more skilled in evaluating law firms. They are on the lookout for clues as to what they will get once they hire a firm. Top legal decision makers see so many pitches and presentations they have now developed a clear set of criteria—some of which they…

Michael RynowecerNovember 8, 2017

The Mad Clientist

3 Techniques to Build Stronger Client Relationships–Part 2: Setting Client Expectations

Setting client expectations is all about eliminating surprises for your client. BTI Principal Jennifer Dezso shares 11 prompts for attorneys to use to help set client expectations, AND describe the value they provide, showcase their experience, and keep everyone moving toward meeting the same objectives.You can view the video by…

Michael RynowecerNovember 6, 2017