Law Firms Archives - Page 33 of 46 - The BTI Consulting Group

Separating Fact from Fiction: Why Attorneys Are Never Responsive Enough

Your clients think in terms of minutes and hours when looking for responses to their questions. Just over 80% of clients expect an immediate response to their texts and emails. Immediate, in their minds, means 1 to 2 hours*.The majority of calls to attorneys are prompted by a question or…

Michael RynowecerOctober 25, 2017

The Mad Clientist

The Value Equation Cheat Sheet: Delivering Superior Value

Delivering superior value to your clients isn't only about doing more than what's expected of you. With this Value Equation Cheat Sheet, Jennifer Dezso shows you how to talk about value with clients so their decision to hire you isn’t solely based on price.You can view the video below, or…

Michael RynowecerOctober 23, 2017

The Mad Clientist

How Client Focus Can Go So Wrong

The quest for the best solution can make even the most savvy, thoughtful professional tone deaf.Clients think of client focus as you working towards meeting their targeted objective, which may or may not be the perfect solution. 70% of lawyers define client focus as coming up with the best possible…

Michael RynowecerOctober 11, 2017

The Mad Clientist

Building Activity-Based Client Service Metrics

Aligning partner objectives with client service metrics changes the effectiveness of client service standards for the better. The Mad Clientist shares 3 of the activity-based metrics top-performing firms use to help you get started.You can view the video below, or on YouTube directly here: https://youtu.be/OR2fW4roNMw We’ll be releasing videos here on…

Michael RynowecerOctober 9, 2017

The Mad Clientist

Exactly When, Where and How the Big 4 Will Steal Your Firm’s Best Clients

PwC is out to steal your clients. They just told you so.PwC, through its legal arm, ILC Legal, has formally announced its intentions to open its US office. ILC indicated it will “wait to see how the market reacts” to decide its future plans—we interpret this comment to mean: How…

Michael RynowecerOctober 4, 2017

The Mad Clientist

Is Poor Matter Management Putting Your Client Relationships at Risk?

Clients want project management from their legal providers and it's clear they are not receiving it. When clients mention issues with poor project management they are focused on 4 core areas: staffing, timelines, budgeting & billing, and changes in scope. See how setting and managing client expectations in these areas…

Michael RynowecerSeptember 25, 2017

The Mad Clientist

Changing Your Law Firm’s Culture to Drive Growth

The Mad Clientist shares how embedding a client-focused mindset in your firm can change the culture, and drive business development. You can view the video below, or on YouTube directly here: https://youtu.be/p0-OxMMxdnw We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe today (in the box at the upper…

Michael RynowecerSeptember 18, 2017

The Mad Clientist

The Newest Obstacle to Business Development

Top legal decision makers are loath to give work in new areas to inconsistent law firms because they just don’t know what they will get. Approximately 60% of top legal decision makers now tell us inconsistency is one of the biggest issues they see in their law firms* since first…

Michael RynowecerSeptember 6, 2017

The Mad Clientist

The Easiest Way to Earn Work from Existing Clients

In The Mad Clientist's newest video he shares the easiest way for you to find ways to provide immediate value to your clients—saving them both time and money—while earning you additional business.You can view the video below, or on YouTube directly here: https://youtu.be/VzXGkhvxhCY We’ll be releasing videos here on The Mad…

Michael RynowecerSeptember 1, 2017

The Mad Clientist

Creating an Effective Risk Assessment Tool for Clients

The Mad Clientist shares a quick and effective way for law firms of all sizes to create a useful risk assessment tool for each of your clients.You can view the video below, or on YouTube directly here: https://youtu.be/kVcAuSOknGA We’ll be releasing videos here on The Mad Clientist blog every Tuesday. Subscribe…

Michael RynowecerAugust 14, 2017