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BTI Client Service 30

Client Service Demands Go Chaotic – Confounding All But These 55 Law Firms The Mad Clientist

Client Service Demands Go Chaotic – Confounding All But These 55 Law Firms

Legal complexity isn’t just a fact of life. Add volatility and unpredictable regulatory changes, and you get chaos. It creates jolting changes in client needs and expectations – with no notice. This is no trend. It’s life as a corporate counsel. It’s an evolutionary leap in business and law. It’s…
BTIConsulting
August 6, 2025
Clients Single Out the Law Firms Best at Client Service Performance The Mad Clientist

Clients Single Out the Law Firms Best at Client Service Performance

Executive Orders. On-again, off-again regulations. 180-degree turns in enforcement. CEO demands. It’s chaotic out there. Only 2 things bring order: problem-solving and exceptional delivery. Otherwise known as elite client service. Think of these firms as the relief valve giving corporate counsel precious breathing room and thinking time. Clients point to…
BTIConsulting
July 23, 2025
Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service The Mad Clientist

Clients Single Out the BTI Client Service 30 2024 — Law Firms Best at Client Service

It's all organic. Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.…
BTIConsulting
April 10, 2024
BTI Client Service A-Team: The Law Firms Best at Unprompted Communication The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Unprompted Communication

Unprompted communication is ongoing — and targeted — dialogue with clients. Legal decision makers see value in firms able to anticipate required information before being asked, including case-specific as well as general communication about upcoming issues they might face. Also, learn what it is exactly and what it means, according…
BTIConsulting
April 20, 2022
BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Advising on Business Issues

Legal decision makers look for informed opinions and recommended courses of action. Concrete advice provided with an understanding of business implications separates clinical analysis from higher-value, contextual counsel. Also, learn what it is exactly and what it means, according to clients. Corporate counsel rank the following firms as best at…
BTIConsulting
April 20, 2022
BTI Client Service A-Team: The Law Firms Best at Dealing with Unexpected Changes The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Dealing with Unexpected Changes

Legal decision makers believe your experience enables you to be fully prepared for any unexpected changes arising in a matter. Clients look to you to guide them through the issues they didn’t expect. An inability to adapt to new circumstances makes the client question your skills and quality. And the…
BTIConsulting
April 13, 2022
BTI Client Service A-Team: The Law Firms Best at Keeping Clients Informed The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Keeping Clients Informed

Clients expect to be informed throughout a matter: progress, lack of progress, unexpected circumstances, or changes. Regular, proactive communication is the anticipated standard. Failure to keep your clients informed cracks the foundation of client service and erodes relationships. Also, learn what it is exactly and what it means, according to…
BTIConsulting
April 13, 2022