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Clients expect to be informed throughout a matter: progress, lack of progress, unexpected circumstances, or changes. Regular, proactive communication is the anticipated standard. Failure to keep your clients informed cracks the foundation of client service and erodes relationships. Also, learn what it is exactly and what it means, according to clients.

Corporate counsel rank the following firms as best at Keeping Clients Informed in the just-released BTI Client Service A-Team 2022. Please join us congratulating these firms on this well-earned honor:

Best of the Best in Keeping Clients Informed:
    • BakerHostetler
    • DLA Piper
    • Jackson Lewis
    • Jones Day
    • McGuireWoods
    • Ogletree Deakins
    • Pillsbury
    • Sidley
Leaders in Keeping Clients Informed:
    • Arent Fox
    • Baker Donelson
    • Carlton Fields
    • Debevoise & Plimpton
    • Dentons
    • Fish & Richardson
    • Fisher Phillips
    • Foley Hoag
    • Jones Walker
    • Kirkland & Ellis
    • Littler
    • Mintz
    • Norton Rose Fulbright
    • Reed Smith
    • Thompson Hine

Learn exactly where your firm stands in this and each of the 17 activities driving superior clients service. Order your copy of the BTI Client Service A-Team 2022: Survey of Law Firm Client Service Performance for activities and best practices to help your firm demonstrate Keeping Clients Informed.

Please join me in congratulating the law firms Best at Keeping Clients Informed.

The Mad Clientist

(This research is based on more than 350 in-depth newly completed interviews with top legal decision makers.)

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