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It’s all organic.

Clients — more than 300 of them — identify the law firms best at client service — along the 17 dimensions they say are the most crucial drivers. These legal decision makers single out a firm, rank them, and explain why — with no prompts or suggestions.

Corporate counsel point to 207 law firms out of the 650 competing for the business at mid- and large-size companies. Only 1 law firm in 3 manages to standout out for superior client service.

The absolute Best of the Best in client service performs 9 to 15 times better than the typical law firm. They are crushing it. These firms are BTI Client Service 30.

Client Service Leaders 23 Years in a Row

Only 2 law firms manage to navigate the wild changes in client expectations, economics, and world events over a span of more than 23 years. No amount of luck drives this long-running performance — it’s the institutional ability to read and anticipate clients’ ever-changing needs, keep, and use them to their advantage.

Please congratulate the following 2 firms for this rarified performance:

  • Jones Day
  • Morgan Lewis

Only 4 Law Firms Earn a Place on The BTI Client Service 30 for 10 Years in a Row

Only 4 law firms are able to use the changes in client service expectations to drive elite performance for 10 years in a row. This skill will become more valuable — and rewarding — as time goes on. Please congratulate the following 4 firms for being ranked among the client service elite for 10 years running:

  • Jones Day
  • McGuireWoods
  • Morgan Lewis
  • Skadden

Newcomers and Returnees to The BTI Client Service 30 for 2024

We welcome the first timers and returning firms who improved client service against a changing set of client demands and expectations:

  • Baker McKenzie
  • Dentons
  • Foley & Lardner
  • McDermott Will & Emery
  • Perkins Coie
  • Troutman Pepper
  • Wilson Sonsini

Firms achieving new highs on the BTI Client Service 30:

  • Sheppard Mullin
  • Ropes & Gray
  • Jones Walker
  • Sheppard Mullin
  • Perkins Coie
  • Wilson Sonsini

The BTI Client Service 30

These firms are investing heavily in client service. They know the payback dwarfs the investment — whatever the economy and market say — they are all in. And, they are breaking ground with new approaches, strategies, and tactics in boosting client service.

The BTI Client Service 30

1. Kirkland & Ellis
2. DLA Piper
3. Jones Day
4. Reed Smith
5. Ropes & Gray
6. Gibson Dunn
7. Arnold & Porter
8. King & Spalding
9. Littler
10. Ogletree Deakins
11. McGuireWoods
12. Covington
13. Baker McKenzie
14. Foley & Lardner
15. Jackson Lewis
16. Davis Polk
17. Jones Walker
18. Faegre Drinker
19. Sheppard Mullin
20. McDermott Will & Emery
21. Skadden
22. Duane Morris
23. Hogan Lovells
24. Perkins Coie
25. BakerHostetler
26. Dentons
27. Morgan Lewis
28. Troutman Pepper
29. Mintz
30. Wilson Sonsini

Learn the client service strategies and tactics used by the BTI Client Service 30 here. Uncover where your firm stands by ordering your copy of the BTI Client Service A-Team 2024: Survey of Law Firm Client Service Performance, including:

  • A custom comparison of your firm with up to 8 competitors of your choice
  • Exactly where your firm excels and improves, where competitors improved more
  • Pragmatic recommendations on exactly what to do about your performance

BTI has been helping our clients design and implement the most effective client service and business development programs in the world for 33 years. We welcome the opportunity to discuss how to improve your performance.

Please join me in congratulating the BTI Client Service 30 for 2024. See The BTI Client Service 30 2024 along with the full list of the BTI Client Service A-Team law firms here.

Best in the market ahead.


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