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BTI Client Service 30

BTI Client Service A-Team: The Law Firms Best at Understanding the Client’s Business The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Understanding the Client’s Business

Understanding your client’s business means you have a sense of the business risk as well as the legal risk and the impact legal decisions will have on their business. This business-outcome-based approach is the single strongest differentiator for law firms. And, it is the single biggest driver of premium rates.…
BTIConsulting
April 8, 2022
BTI Client Service A-Team: The Law Firms Best at Client Focus The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Client Focus

Client focus is the ability to deliver on your client’s targeted outcome. Often, this can be vastly different from the best legal outcome. Delivering superior client focus requires a deep understanding and respect for the client’s business goals, budget constraints, risk tolerance, and sensitivities. Also, learn what it is exactly…
BTIConsulting
April 6, 2022