The Mad Clientist

“We want their profits.” “Their clients should be our clients.” “We should offer the same services they do.” “They use project management.” “They don’t use Six Sigma.” “Our firm would enjoy those results…let’s do what they’re doing!”   We start with the best of intentions. We want to learn how…

Business strategy can drive stellar performance. But, leaders of professional services firms tell BTI the planning process is often constraining, restrictive, and frustrating. Some see it as glorified budgeting and others describe it as “a millstone hanging around my neck.” Strategic plans range from elaborate, formal, lengthy processes with large…