Skip to main content
search
Category

The Mad Clientist

Firms Acting on Client Feedback Perform 2.7 Times Better Than All Others The Mad Clientist

Firms Acting on Client Feedback Perform 2.7 Times Better Than All Others

58% of law firms conduct client feedback. Virtually all benefit—but 20% of these firms are able to transform this feedback into outsized benefits. Specifically, these firms perform 2.7 times better than others in revenue generation, client retention and year-over-year growth. What’s their secret? The client feedback becomes part of the…
Michael Rynowecer
March 12, 2014
BTI at LMA 2014—Clientelligence: The Cold, Hard Facts on What Your Clients Really Want from Your Firm The Mad Clientist

BTI at LMA 2014—Clientelligence: The Cold, Hard Facts on What Your Clients Really Want from Your Firm

The strongest market driver for you is what your clients—and your potential clients—want. BTI draws on its unrivaled research and work with market leaders in virtually every major profession to define how superior client service accelerates profits for law firms. Michael B. Rynowecer not only paints a picture of exceptional…
Michael Rynowecer
March 10, 2014
The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships The Mad Clientist

The Mad Clientist Short Takes—Spring Forward Into Better Client Relationships

Throughout our interviews with corporate counsel, The Mad Clientist hears succinct and hard-hitting views on all aspects of client thinking. As the year unfolds, we are seeing clients’ expectations of law firms changing; demanding you look back, plan ahead and spring into action…all without the client asking.    Two corporate…
Michael Rynowecer
March 5, 2014
BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships The Mad Clientist

BTI Client Relationship Scorecard 2014: Ranking Law Firm Client Relationships

 Profitability. Market share. Growth. Revenue. Law firms track their performance against any number of metrics, but at the heart of each of these is one vital component: client relationships. In the BTI Client Relationship Scorecard 2014, corporate counsel gauge the strength of their current relationships with law firms—by name—to provide…
Michael Rynowecer
February 25, 2014
330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014 The Mad Clientist

330 Attorneys Set New Standard for Client Service: BTI Client Service All-Stars 2014

330 innovative attorneys are leveraging market changes to stand out with corporate counsel and deliver superior client service. Corporate counsel distinguish these attorneys as the BTI Client Service All-Stars. This elite group of standout attorneys—identified solely through unprompted client feedback—are recognized as delivering the absolute best client service. BTI’s 13th…
Michael Rynowecer
February 3, 2014
Law Firms Say Flat Market No Longer Biggest Growth Obstacle The Mad Clientist

Law Firms Say Flat Market No Longer Biggest Growth Obstacle

Let the change begin. Since 2009, law firm marketing leaders have attributed slow growth to market forces. No longer. At the end of 2013, law firm marketing leaders have stared down—and accepted—the flat legal market. Market conditions and competitors’ strategies are outside the control and influence of law firm marketing…
Michael Rynowecer
January 23, 2014