The Mad Clientist - The BTI Consulting Group

Clients Clueless About Law Firm DEI Efforts

82% of top legal decision makers say they know virtually nothing about their law firms’ DEI strategies and actions. The only thing resembling a silver lining here is this number was 92% 3 years ago. The closest these clients ever get to law firms DEI plans are the statistics they…

Michael RynowecerMay 19, 2021

The Mad Clientist

Clients Say the Nicest Things: Learn Why from the 14 Examples About 14 Firms

Some firms manage to impress the living daylights out of their clients. These clients notice and say really nice things. They may not say them in the moment to their attorneys, but they are sure thinking it. Clients have had a lot of time to think about this over the…

BTIConsultingMay 12, 2021

The Mad Clientist

8 Secrets for a Second Spectacular Year for Law Firms

The demand for legal work is surging. It's running ahead of supply. Up until last year, law firms had to steal business from a competitor to grow. Now new incremental dollars are flowing into the legal market — and clients are looking for a place to put it. Clients with…

Michael RynowecerMay 5, 2021

The Mad Clientist

The 3 Most Awkward Moments of Your Zoom Pitch

Clients are surprisingly understanding of kids, dogs, cats, stray family members making unexpected cameos, and a whole range of other intrusions. They understand it’s part life — inevitable. It’s the personal behaviors and actions making things awkward. We all have our own Zoom habits but 3 stand out to clients…

Michael RynowecerApril 28, 2021

The Mad Clientist

Clients Talk About Court Reopening — What and When to Expect It

Don’t rush out and get your best suit cleaned just yet. The economy may be roaring back — but clients say the courts are not. We asked clients when they expect the court system to be mostly functional and operational. Most are taking the long view — with a small…

BTIConsultingApril 21, 2021

The Mad Clientist

No One Listens Anymore — But Who Really Cares?

Listening is everything in relationships. Clients, peers, superiors, and subordinates — and we won’t get into personal relationships here — but they count too. Everything about digital communications is slowly, silently, and insidiously eating away at this essential skill. Digital tools are at the forefront of everything we do today…

Michael RynowecerApril 14, 2021

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Clients Clueless About Law Firm DEI Efforts

Clients Say the Nicest Things: Learn Why from the 14 Examples About 14 Firms

8 Secrets for a Second Spectacular Year for Law Firms

The 3 Most Awkward Moments of Your Zoom Pitch

Clients Talk About Court Reopening — What and When to Expect It

No One Listens Anymore — But Who Really Cares?