The Mad Clientist - The BTI Consulting Group

Clients Single Out the 32 Law Firms Who Can Get Any Deal Done — No Matter What

Black swans are no longer anomalies. Anything can and will happen. Clients now routinely think of all the internal and external factors which could even remotely impact a deal. This includes everything from pandemics and natural disasters to a hairpin turn in public policy. Not to mention stock market volatility…

Michael RynowecerAugust 11, 2021

The Mad Clientist

8 Reasons Clients Check You Out On LinkedIn

LinkedIn sure has grown up. Gone are the days when it is merely a bio. Now, it’s a source of knowledge and offers the most insight into who you are. Which is exactly what clients want — and for mostly new reasons. 8 situations trigger a LinkedIn lookup. Each situation…

Michael RynowecerAugust 4, 2021

The Mad Clientist

11 Acts of Superior Client Service You Can Implement Today

Client service drives the coveted law firm recommendations. Top legal decision makers tell us the 140 most recommended law firms we discussed last week all stand out for delivering some key aspect of client service. Here are 11 acts of client service with the most impact: Offer recommendations to help…

Michael RynowecerJuly 28, 2021

The Mad Clientist

Clients Recommend 140 Law Firms Above All Others

It just doesn’t matter. Next normal. Old normal. Client recommendations sit at the epicenter of law firm hiring and recurring business. Virtually every top legal decision maker looks to peer recommendations when first thinking of hiring a new law firm. Up to 64% of these decision makers hires the first…

Michael RynowecerJuly 21, 2021

The Mad Clientist

Google Searches for Attorneys in 5 Practices Surge — What You Need To Know

Client service soared. Client satisfaction is up. Everyone is busy. And clients are turning to Google to search for attorneys. It doesn’t add up — or does it? Top legal decision makers say it makes perfect sense — to them. Here’s why and what they have been searching for: Clients…

Michael RynowecerJuly 14, 2021

The Mad Clientist

8 Reads for Your Summer Book List

At some point in the summer, it’s time to sit down with a good book. You may have started last July 4th weekend or this week. Maybe you are planning ahead. I share the following 8 recommendations for the summer and beyond: Breath: The New Science of a Lost Art…

BTIConsultingJuly 7, 2021

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Clients Single Out the 32 Law Firms Who Can Get Any Deal Done — No Matter What

8 Reasons Clients Check You Out On LinkedIn

11 Acts of Superior Client Service You Can Implement Today

Clients Recommend 140 Law Firms Above All Others

Google Searches for Attorneys in 5 Practices Surge — What You Need To Know

8 Reads for Your Summer Book List