Global Firms and Prestige Brands Upset the Client Service Apple Cart
We saw the first clue pop up in 2014. BTI client interviews revealed global firms investing more in improving their client service performance. Next we found large law budgeting 1/3rd more in client development than other law firms. Now, we see global and prestige brands claiming more than their fair…
Michael RynowecerNovember 30, 2016