Report Archives - Page 7 of 13 - The BTI Consulting Group

BTI Client Service A-Team: The Law Firms Best at Understanding the Client’s Business

Your ability to understand your client’s business is the single best differentiator in the legal market today. This understanding is also the single biggest reason clients pay a premium rate. Clients receive substantially more value when law firms see the risk and the issues from the client’s point of view.Your…

Michael RynowecerDecember 5, 2016

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Client Focus

15 years ago, Client Focus was about returning phone calls and getting documents back to clients. Those days are long gone. Top legal decision makers define Client Focus as the ability to understand their overall objectives, as well as the different objectives for each individual matter.Corporate counsel report law firms…

Michael RynowecerDecember 2, 2016

The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Showing Commitment to Help

Commitment to Help is the most influential aspect of your client relationship. Clients judge your commitment based on their highly personal, subjective judgment of your effort and investment in the relationship. Commitment to Help is all about your behavior. You have to be the most committed to helping your client…

Michael RynowecerDecember 2, 2016

The Mad Clientist

Global Firms and Prestige Brands Upset the Client Service Apple Cart

We saw the first clue pop up in 2014. BTI client interviews revealed global firms investing more in improving their client service performance. Next we found large law budgeting 1/3rd more in client development than other law firms. Now, we see global and prestige brands claiming more than their fair…

Michael RynowecerNovember 30, 2016

The Mad Clientist

The Law Firms with the Most Marketing Mojo

The legal world is even more exciting than we first thought. Not only is high-rate work reappearing but more law firms are getting their marketing mojo on—and some way more than others. Our exclusive in-depth interviews with 159 law firm marketing leaders reveal the law firms they most want to…

Michael RynowecerNovember 9, 2016

The Mad Clientist

Top 5 Practice and Industry Trends for 2017: Where the Growth Is

The legal market finally is getting exciting again. Clients have premium rate worthy needs. Complex work is one of the few growing segments. In addition, corporate counsel have truly new needs which are siphoning precious dollars from the low priority needs. The only challenge is how you can get to…

Michael RynowecerOctober 19, 2016

The Mad Clientist

Clients Speak: Litigation Powerhouses and Standout Law Firms

Complex work drives corporate counsel to use law firms they know and trust—and can sell to their leadership with little debate. The Powerhouse and Standout firms found in the links below are the ones corporate counsel tell us they are currently turning to most for their pressing litigation needs.The Securities…

Michael RynowecerOctober 5, 2016

The Mad Clientist

6 Defining Trends for the Litigation Market Ahead

Opportunity abounds in litigation despite an overall flat market. Companies are facing a mounting stream of new complex and bet-the-company matters, while adding 5 new law firms to their litigation rosters.Clients demand you bring an understanding of their business, culture, and risk tolerance along with your strategy, to win litigation…

Michael RynowecerSeptember 28, 2016

The Mad Clientist

The Class Actions Outlook

Ever-larger product failures, increasing regulatory actions, and a more aggressive plaintiffs bar are the main contributors to the skyrocketing magnitude of potential exposure. Paradoxically, the number of companies with ongoing Class Action cases dropped to 53.8% in 2016, down from 60.6% in 2015. This means that each individual case is…

Michael RynowecerSeptember 28, 2016

The Mad Clientist

The Employment Litigation Outlook

The reinterpretation of regulations and murky new challenges such as LGBT+ in the workplace is giving the overall market size an uptick. However, not all industries are created equal. The Chemical, Energy, High Tech, Pharmaceutical, Telecom, and Utilities industries are under the most budget pressure, while Health Care, Manufacturing and…

Michael RynowecerSeptember 28, 2016