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The Mad Clientist

BTI Client Service A-Team: The Law Firms Best at Anticipating the Client’s Needs

By December 7, 2016No Comments

Look 180 feet ahead instead of 90 feet ahead, and embrace proactive communication as a way of life. Anticipating Needs is all about staying one step—or more—ahead of your client.

In small doses over time you can: visualize, articulate, and share the range of client outcomes; bring out emerging and undefined needs; and provide answers to questions you know the clients will ask—before they ask. In doing so you ensure your client knows what to anticipate and when to anticipate it.

Corporate counsel rank the following firms as best at Anticipating the Client’s Needs in the just-released BTI Client Service A-Team 2017. Please join us congratulating these firms on this well-earned honor:

Best of the Best in Anticipating the Client’s Needs:

  • Cooley
  • Dentons
  • DLA Piper
  • Jones Day
  • Skadden, Arps, Slate, Meagher & Flom

Leaders in Anticipating the Client’s Needs:

  • Gibson, Dunn & Crutcher
  • Kirkland & Ellis
  • Latham & Watkins
  • Ogletree, Deakins, Nash, Smoak & Stewart
  • Polsinelli
  • Reed Smith
  • Sidley Austin
  • Wachtell, Lipton, Rosen & Katz

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