Skip to main content
The Mad Clientist

GCs Name 319 Attorneys Absolutely Best at Client Service

By February 8, 2017No Comments

319 attorneys from 160 law firms stand out as absolutely best at client service. Not just great—but head and shoulders above the rest as defined solely by clients. These are the BTI Client Service All-Stars 2017. This report celebrates these remarkable attorneys and their ability to rise above all others with the most demanding clients.

The class of 2017 BTI Client Service All-Stars is especially sought after by clients as their needs have shifted in response to the surge in complex work clients face. These attorneys take, and make, the time to understand their clients in-depth—their business, their objectives, and their goals. This elite group enjoys a clear cut advantage over the competition.

No attorney or firm can self-nominate, self-refer nor pay to be included. The only possible avenue for becoming a BTI Client Service All-Star is for corporate counsel to identify an attorney who stands out for delivering superior client service. BTI asked over 300 corporate counsel, in an unprompted manner, if there is an attorney who truly stands out as delivering the absolute best client service—by name. Only clients select and decide.

Highlights from the BTI Client Service All-Stars 2017 include:

All-Star MVPs—Named by Corporate Counsel in Consecutive Years

2 All-Stars have been named more than 5 consecutive years in a row:

  • Leslie A. Lanusse, Partner, Adams and Reese—7 years
  • Tom Clare, Partner, Clare Locke—5 years

In all, only 54 attorneys—a mere 17% of the All-Stars—are making repeat appearances. Corporate counsel applaud these MVPs for their skill and dedication to client service as client demands soar.

8 Super All-Stars Named in 2017

These 8 attorneys have been named by multiple clients this year:

  • William P. Aiken, Shareholder, Chambliss, Bahner & Stophel
  • James B. Manley, Jr., Partner, Dentons
  • Stephen Glover, Partner, Gibson, Dunn & Crutcher
  •  Randi C. Lesnick, Partner, Jones Day
  • Jeffrey J. Lederman, Partner, Joseph & Cohen
  • Deborah A. Gitomer, Partner, Norton Rose Fulbright
  • Peter Teare, Partner, Reed Smith
  • William G. Thomas, Senior Partner, Reed Smith

Cultivating Firm-wide Success

Only 16 law firms are home to 5 or more BTI Client Service All-Stars. These firms account for 109 BTI Client Service All-Stars—suggesting a strong culture of client service which is more dominant than at other firms. 13 of these law firms are also singled out by clients in the BTI Client Service A-Team 2017, appearing on this year’s BTI Client Service 30. These 16 firms are:

 9 BTI Client Service All-Stars:

  • Dentons
  • Reed Smith

8 BTI Client Service All-Stars:

  • BakerHostetler
  • Jones Day
  • Sidley Austin
  • Skadden

7 BTI Client Service All-Stars:

  • Gibson, Dunn & Crutcher
  • Hogan Lovells
  • Latham & Watkins

6 BTI Client Service All-Stars:

  • DLA Piper
  • Foley & Lardner
  • Ogletree Deakins

5 BTI Client Service All-Stars:

  • Cooley
  • Faegre Baker Daniels
  • Holland & Knight
  • Morgan Lewis

We congratulate each and every BTI Client Service All-Star on their ability to deliver the absolute best client service. Click here to see every attorney we celebrate for client service excellence as measured by the one source who matters most—clients.


Leave a Reply